UB Conflict Coaching Service
Confronting Conflict Constructively
We experience conflict in all areas of our life: school, work, family, friends, etc. Sometimes, we avoid conflict because we are not sure how it will affect the relationship, or perhaps because we feel we don’t have the skills to confront the issues. If you are involved in a difficult situation and would like to address it in a constructive manner, UB’s Conflict Coaching Service can help!
Conflict Coaching is a free, confidential, one-on-one process designed to help a participant develop a better understanding of a conflict situation and develop skills to help manage it more effectively. Participants are given a safe and judgment free place when they can discuss the conflict they are currently experiencing and develop a plan for working through their conflict constructively.
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What conflict coaching CAN offer:
- A free, confidential, one-on-one conversation with a trained coach to discuss a conflict you are currently experiencing
- An opportunity to develop your ability to prepare, confront, and/or manage a conflict
- An opportunity to develop a new understanding of the conflict situation, brainstorm the options available to address your concerns and learn new strategies for managing future conflicts
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What conflict coaching CAN’T offer:
- Therapy or counseling
- Life coaching
- Mediation
- Arbitration
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Will the coach tell me what to do or intervene in the conflict on my behalf?
The coach is not there to make a decision for you or tell you what to do, nor will the coach mediate or advocate for you in any formal process. The coach is there to guide you through your conflict situation, help brainstorm the different options available and help you develop the skills needed to enact your desired solution. Conflict coaching is a voluntary process and you are free to end the conversation whenever you feel it is appropriate.
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What kind of conflict do you help a person confront?
Conflict Coaching is designed to help you with any form of interpersonal conflict, including but not limited to conflict involving:
- Another student
- Faculty and/or staff
- Co-workers
- Family
- Friends
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Who are the UB Conflict Coaches?
The UB Conflict Coaches are staff members and students who have been trained in conflict coaching skills. The wide range of coaches available will ensure that you are paired with a coach who will best be able to address your concerns in a manner in which you are comfortable and be able to meet with you at a time that will fit your schedule.
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Where and when does conflict coaching take place? How much time do I need to commit?
Conflict coaching sessions usually take place on campus but can be scheduled at any location agreed upon by you and your conflict coach. We ask that each participant agree to a two hour long coaching session but depending on the conflict sessions may take less time or additional sessions can be scheduled if needed. These sessions are scheduled by you and your coach at a time that is mutually convenient.
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Is everything I say really confidential?
Anything discussed during conflict coaching sessions is completely confidential. UB conflict coaches will never disclose the names of their clients or what was discussed during coaching sessions. Any notes from sessions are destroyed once you have resolved your conflict.
The only exception to confidentiality is if the coach learns of: a credible threat of violence, harm to self or others, reports of child/elder abuse or neglect. Should any of these concerns arise the coach must report the information to dean of students.
How do I obtain coaching services?
To learn more about the process and to select a coach visit the Office of Community Life and Dean of Students in AC 112 or call 410.837.4755