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International Services Coordinator

Enrollment Management and Marketing

Vacancy Number 300752

Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 03/08/17     Closes: 03/27/17

Salary: $52,700 - $62,400

The International Services Coordinator’s primary responsibility is to provide support and services to international students that enhances their onboarding, social and academic experiences at the university.  In addition, where needed, assist in the development of the recruitment strategies that leverage the current international student and alumni base. Provides input and coordination of university’s international strategy in order to achieve enrollment strategies, including retention, satisfaction, and success for the international student audience.  Serves as a Designated School Official (DSO) and works with director to ensure university compliance with all federal regulations as well as maintenance of student and campus records through the Student Exchange and Visitor Information System (SEVIS).   The International Services Coordinator serves in the Enrollment Management Division under the leadership of the Vice President for Enrollment Management and Marketing, and works closely with the AVP Admission, Deans, Associate Deans, Assistant Deans, and Academic Program Directors, Student Affairs as well as Marketing to plan, implement, and analyze programs in support of serving international student’s for the University. In addition, works closely with the Offices of Admission to ensure that international new students are properly oriented and on-boarded to the university. Collaborates across functions to make recommendations for changes to policies, practices, procedures and programs impacting international students.  Cultivates relationships with prospective and current international undergraduate and graduate students through individualized communications, events, presentations, recognition programs, individual appointments, chats, social media interaction, online webinars etc. Demonstrates holistic understanding of recruitment strategies to deploy for international prospects both in the U.S. and abroad.   Knowledgeable about global higher education and international student mobility trends and impact on enrollment goals as well as support services.  

Key Functions/Responsibilities/Tasks

The primary responsibility is to serve UB’s international student community, by working closely with Admissions and Student Affairs to support newly accepted international students, coordinate their onboarding and ensure they are successfully integrated into the campus community.   Serve as one of the University’s Designated School Officials (DSO) supporting international students entering and on campus.  Currently, this position will be responsible for evaluating, supporting and improving international student satisfaction and success. Potential target audiences include international students abroad, already studying in the U.S. at the community college level, in ESL programs, or students completing undergraduate programs transitioning to graduate programs, and connecting to international student influencers. Scope of outreach is expected to deepen, as the University positions itself to grow the international student population. Advise students on a wide variety of issues which impact their F-1 status and require updates to their I-20 documents including change of majors, shortening/extending academic programs, medical/academic leaves, adding dependents, practical training and inter-school transfer of their SEVIS records.

Cultivate relationships and advise international students as they make decisions about their education by providing information about the University, its programs, procedures, and campus life. Organize or participate in events that support international students while at UB and post-graduation as needed.    Regularly communicate with international students delivering appropriate messages at all stages of their academic programs.  Guide students through phone, email, online chats/webinars, open houses, workshops, and one-on-one appointments. Provide additional services as requested such as study abroad advising, international scholar advising, and immigration support for international students, visiting professors and research scholars, non-immigrant faculty and staff need UB visa sponsorship.

Develop and manage communication strategies as well as maintain accurate records for international students using electronic workflow CRM (Salesforce/TargetX), (Image Now) and PeopleSoft and SEVIS. Review, verify, and update status on a regular basis.   Along with Admissions, ensure that website information for international students is accurate and thorough. Respond to all emails and phone calls same business day or within 24 hours. Responsible for meeting target customer service KPIs.

Establish and maintain relationships with key partners within and outside of the University of Baltimore. Maintain relationships with various on-campus staff and off-campus influencers to facilitate support. Participate in professional organization activities relevant to the field of international admission and services. Network with other international student services professionals to ascertain best practices in the field. Understand trends/regulations nationally and internationally that will impact international student recruitment and services.

Assist with the management of international students with primary focus being enrolled students, and graduate OPT student population and their dependents within PESO throughout the Admissions, Campus Community, Student Records and PASS/SEVIS modules.  Monitor through the PASS/SEVIS module alerts process, the PeopleSoft activities of SEVIS-reportable students, exchange visitors and dependents at UB.  Serve as functional lead in the PASS/SEVIS module. Participate in QA process as necessary to ensure accurate reporting and monitoring via database. Refine and document International Services processes as needed.

Assist with the management of the University of Baltimore's student, exchange visitor and dependent population in the SEVIS database of the federal government, managing alerts, assuming responsibility for data fix requests, and conducting date-sensitive DHS reporting for UB's SEVIS population.

Required Education and Experience

Education:  Baccalaureate degree in Sales, Marketing, Public Relations, Psychology, International Studies, Business, Communications or related field/discipline relevant to the responsibilities of the position.

Experience:  Four years professional experience in admission, recruiting, sales, marketing or related field/discipline, with at least two years of active international student experience, and a working knowledge of SEVIS, F-1, J-1 visa regulations as well as OPT training.

Preferred Education and Experience

Education:  Master’s degree in Marketing, Communications, Psychology, International Studies, Business or related field.  

Experience:   Five years of progressively responsible experience in a higher education institution, with three years active international student recruitment or support experience.

Required Knowledge, Skills and Abilities

Ability to lead and act as a team member in a changing environment and support leadership efforts to promote strategic plans, and support enrollment goals.  Excellent communication skills, including demonstrated skill in oral and written expression of information, ideas, and policies, with the ability to move people to action.  Ability to work autonomously and confidentially. Able to make independent decisions as appropriate, set and achieve goals, and initiate and follow through with new projects with minimal direction. Highly motivated self-starter with the ability to inspire and contribute to a highly agile, and productive team.  Ability to work with diverse populations, with proactive and superior customer service. Ability to produce and analyze international student data and proactively propose solutions that increase effectiveness of services.  Proficient in Microsoft Office Suite programs including Excel, PowerPoint etc. Experience with student information systems (PeopleSoft preferred), customer/constituent relationship management systems (Salesforce preferred), and document imaging (Image Now preferred). Deep and up to date knowledge of SEVIS is a must. . Ability to learn and adapt to new technology while staying current with emerging technology; seeks opportunities to apply available technology to improve department results/service delivery.  Develops effective working relationships and collaborations with internal and external constituents.  Contributes ideas, recommends informed procedures, and documents processes.  Takes responsibility for continuous professional development, performance improvement, and accrual of relevant knowledge.  Valid State of Maryland driver’s license and willingness to travel.  Bilingual/multilingual preferred.

Requires scheduled routine evening and some weekend hours as well as flexible scheduling during peak recruitment times.

The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

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UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

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UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices.

Last Published 10/2/15