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Lead Media Specialist

Office of Technology Services

Vacancy Number 300768

Position Type: Regular, full-time non-exempt position with full, competitive benefits package
Opens: 11/06/17     Closes: 11/21/17

Salary: $53,600- $54,869

The Office of Technology Services at the University of Baltimore invites applications for the position of Lead Media Specialist. We look forward to receiving your required electronic application, cover letter, and resume and learning about your interest in and qualifications for our vacancy.

The Lead Media Specialist position participates in the scheduling, delivery, user training/support, maintenance, and update of technology and media equipment used for instruction at the University.  This position works with UB internal and external groups needing media support and planning.  The Lead Media Specialist recognizes opportunities for expansion of instructional technologies and services and coordinates audio/video editing and webcasting initiatives.

Presentation and media technology is available in many classrooms and conference spaces, allowing an instructor, student or presenter to integrate video, Web and print into the lecture or presentation. This position is responsible for providing media technical direction and support to the UB community and is expected to help coordinate daily operation assignments to the team.  

Duties and responsibilities include:

Configures equipment for UB events.  Provides or assists in specialized AV/media production activities. Monitors the University scheduling tool and OTS call tracking program for new and high-priority tasks and conducts audio/visual/media deliveries.

Serves as a principal source of information to faculty, students and support staff on standardized and specialized media production techniques and equipment operation. Manage the software of the classroom AV/media control system (Crestron) and train other staff members in its functionality and troubleshooting procedures. Recommends and specs equipment for purchase and assists with requests for proposal for new classroom and conference bids.

Operates specialized and standardized media equipment including video camera, editing, and duplicating systems; projectors, microphones, mixers, PA systems, etc.

Administrator for Panopto (lecture capture) software.

Oversees and instructs support staff in the use and operation of media equipment.  Lead staff member in designing ongoing training program for student employees.  Tracks progress of student training plans.

Tests, troubleshoots, repairs and performs preventive maintenance on equipment. Decipher and analyze AV schematic designs for classrooms and venue spaces to troubleshoot issues and indicate possibilities for expansion when needed. Schedules, coordinates, and assists with vendor service calls.

Coordinates with other departments and external vendors to support university and external events and projects.

Designs and coordinates installation and testing of new media systems installed by external vendors or internal staff.  Understand functional design AV/media components and infrastructure to coordinate deliverables by vendors for projects to include new buildings.

Serves as the daily operational backup while the unit manager is absent.

Provides assistance with requests for proposals and requests for information related to classrooms, conference spaces and other technology projects on campus.

Required Knowledge, Skills and Abilities

Ability to provide technical support of audio/visual equipment (projector, TV, DVD, Blu-Ray, cameras, microphones, sound amplification equipment, lighting equipment, control and processing equipment etc.).

Background working with media software technology tools.  UB currently uses work assignment software (TeamDynamix), scheduling software (Event Management Systems – EMS), checkout software (Fusion), classroom technology/ media control management software (Crestron Room View), IP video conference (Zoom and others) and lecture capture software (Panopto).

AV production support for video, still image, and sound editing software. 

Expert knowledge of tools used for repair and the variety of components/cables used for repair and setting up advanced setups.

Working knowledge of personal computer hardware and software.

Team player.

Ability to lead by example and help others prioritize daily tasks.

Excellent customer support.

Good written and oral communication skills.

Required Education and Experience

Education:  High school diploma or GED required.

Experience: Three years of progressively responsible experience working in classroom technology and/or IT media required.

Preferred Education and Experience

Education: 2 years of college education in media, instructional technology or related field.

Experience: Prefer 5+ years of progressively responsible experience working in classroom technology environment.  Experience in higher education setting a plus.

This position requires evening and occasional weekend work.  This position requires use of a cellular device during working hours for communications when not in campus office. 

The Lead Media Specialist is expected to lead and influence technical decision-making and exemplify exceptional service to other team members. This position plays a key role in handling day-to-day media department operations and works with both internal, external clients and vendors. The Office of Technology Services (OTS) is a team-centered dedicated group of professionals that delivers and supports accessible, high quality enabling technology solutions and information services.  Our services enhance the user experiences in teaching and learning, streamline business processes, support community relationships and partnerships, and facilitate a self-service approach to life-long learning. 

The University of Baltimore is a member of the University System of Maryland and comprises of the School of Law, the College of Public Affairs, the Yale Gordon College of Arts and Sciences, and the Merrick School of Business. The University is located in the cultural center of Baltimore within walking distance of the Harbor, restaurants, theaters and Meyerhoff Symphony Hall. For more information about the University of Baltimore, please visit our website at


The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

We appreciate your interest in our recruitment. Please review the information below before you visit to apply.

We need to receive your electronic application in our system by the vacancy closing date in order to consider you for the vacancy.  Information follows about submitting the electronic application and attaching your cover letter and resume.

Applicant Instructions: Using Candidate Gateway to View and Apply for UB Vacancies
The Candidate Gateway system serves as your connection to the University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UB’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.

Please read and print the information below before you apply, and refer to it as you enter your application.

Before you apply:
• Save a single PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.

When you apply:
• In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
• Then, click “Upload” to attach it.
• Click “Continue” to continue the application process.

Each page shows this display:

Previous Save Submit Close Application Careers Home NEXT

above and below the required data for the four categories shown above.
Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.

1. Current and Prior Employment/Work Experience:
• Enter employment information relevant to your position of interest.
• You can use the first day of the month wherever dates are required.
• After you enter your work experience, click “Save,” then click “Next.”

2. Education/Education History and References:
• Use the dropdown to enter your highest education level.  Entering this information is required.
• Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
• For country, enter USA or click the hourglass to select another country.
• You can use the first day of the month wherever dates are required.
• Click the plus sign to the left of "References" to enter two professional references.
• After you enter your education information and references, click “Save,” then click “Next.”

3. How did you find out about us/how did you find out about the job?
• After you enter this information, click “Save,” then click “Next.”

4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.

To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:

My Applications
Thank you for your interest in employment at the University of Baltimore. HR will process your application documents for the search committee’s consideration.

Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.

If you have trouble viewing our job postings or applying for the vacancy, contact for assistance.

External applicants: Review the vacancy announcement at and click the external applicant link to apply.

Internal applicants (students taking classes at UB and current employees) with login and password for MyUB: use the internal applicant link, log into My UB, then click the “View or Apply for Job Positions” link on the left.
• Never use the Internet Explorer “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
• To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
• Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.

UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices.

Last Published 10/2/15