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Executive Director, Student Financial Aid
Office of Financial Aid
Vacancy Number 300951
Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 02/14/19 Closes: Open Until Filled
Salary: Commensurate with qualifications
In May 2019, we removed this vacancy announcement from our website and stopped accepting applications. Position was open until filled.
Serving in the Office of Financial Aid, within the Division of Administration and Finance, the Executive Director oversees all aspects of financial aid, including leading a 7 person team and serving as a critical partner with offices responsible for recruitment, retention, student success, and student and institution finances. We look forward to receiving your electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy. Please save your cover letter and resume as one document and attach it in the resume location.
The Executive Director develops and executes talent and need-based financial aid philosophies and strategies to support achievement of the university’s targeted student body profiles and net tuition revenue goals. The Executive Director is responsible for delivery of exemplary customer service to students and their families as well as to other internal and external constituents. Strong communication skills, written and verbal, are essential as the Executive Director must develop and implement comprehensive and integrated communications programs which meaningfully connect with current and prospective students, and other related constituents. The Executive Director applies strong technical and analytical skills as well as strong business acumen in developing and executing financial aid strategies, programs, and operations to achieve its goals. The Executive Director actively leads, motivates, develops and manages the financial aid team for high performance. He or she is responsible for full compliance with federal, state, local laws and regulations as well as full compliance with University System of Maryland (USM) and institutional policies. The Executive Director recommends policy changes as needed to remain compliant and continually improves processes in financial aid for effectiveness and efficiency.
Key responsibilities are strategy development and implementation, compliance, analytics and systems, efficient and effective work and communication practices, including high touch customer service and staff management, development and mentoring.
Strategy development and implementation - Create strategic recommendations for all categories of institutional aid to achieve the university’s targeted student body profiles and net tuition revenue goals. Participate in discussions with leadership to finalize a talent-based and need-based financial aid plans. Implement plan ensuring the use of financial aid to meet institutional goals. Use data analytics/analysis as needed to develop the above and evaluate tools and processes to enhance communicate of financial aid opportunities to students. Coordinate a consistent approach to student awards, appeals, interaction and communication. Review and revise appropriate policies and procedures to support efficient awarding and best practices for student recruitment and retention.
Analytics and Systems - Oversee the technology processes which facilitate the lifecycle of student financial aid from acceptance to disbursement. Oversee support and maintenance of financial aid policies, including satisfactory academic progress and the return of Title IV funds. Monitor trends and new regulations which impact financial aid activities at both institutional, state and federal level.
Oversee, the technology staff responsible for performing the setup, support and maintenance of system processes related to financial aid, including all aspects of financial aid processing in the student information system, processes which generate reports for external agencies, system improvement testing and internal quality assurance using system checks and balances.
Compliance - Overall responsibility for all aspects of financial aid administration. Ensure regulatory compliance and administrative requirements, changes, recommendations and timetables for changes to all federal, state and institutional student financial aid programs. Develop and/or recommend policies and procedures which align with a high quality service organization and maintain compliance regulations. Communicates and coordinate policy and procedure changes to students, institutional colleagues and other stakeholders.
Participate in all financial aid related audits (internal and external) as needed. Partner with the Office of the Comptroller on federal and state aid accounting, reconciliation and reporting. Oversee Assistant Director responsible for leading the administrative and organizational functions of the office and staff.
Staff development, management and mentoring - Provide leadership and direction for seven team members, of which two are direct reports. Develop procedures to monitor the student to staff case-loads; accurately award, track and monitor awards and award removal. Recommends changes and improvements to team tasks, technology, compliance and/or audit changes or issues, including but not limited to skill development, customer services training and team motivation. Review and validate internal controls and their compliance related to federal and state regulations; such as but not limited to Title IV funding, VA benefits and MHEC scholarship rules.
Required Qualifications
Education: Baccalaureate degree in Accounting, Business, Public Administration or a field and/or discipline related to achieving success in the performance of position responsibilities
Experience: Eight years’ experience in higher education student financial aid. Five years of supervisory experience. Knowledge of Title IV financial aid programs and COD interface. Experience with an Enterprise Resource Planning tool or integrated data. A strong knowledge of federal and state financial aid programs. Additionally, experience working with the federal and state system interfaces. Strategic thinking and communication skills are a must.
Preferred Qualifications
Education: Master’s Degree in Accounting, Business or related discipline.
Experience: Experience working with PeopleSoft modules and/or project management in a public higher education environment. Experience working in a shared services model with a diverse non-traditional student population.
The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
We appreciate your interest in our recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html to apply.
We need to receive your electronic application in our system in order to consider you for the vacancy. Information follows about submitting the electronic application and attaching one document with your cover letter and resume.
Applicant Instructions: Using Candidate Gateway to View and Apply for UB Vacancies
The Candidate Gateway system serves as your connection to the University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UB’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.
Please read and print the information below before you apply, and refer to it as you enter your application.
NAVIGATION
A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD
Before you apply:
• Save a single PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.
When you apply:
•In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
•Then, click “Upload” to attach it.
•Click “Continue” to continue the application process.
B - ENTER DATA ON THE FOLLOWING PAGES:
Each page shows this display:
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above and below the required data for the four categories shown above.
Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.
1. Current and Prior Employment/Work Experience:
•Enter employment information relevant to your position of interest.
•You can use the first day of the month wherever dates are required.
•After you enter your work experience, click “Save,” then click “Next.”
2. Education/Education History and References:
•Use the dropdown to enter your highest education level. Entering this information is required.
•Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
•For country, enter USA or click the hourglass to select another country.
•You can use the first day of the month wherever dates are required.
•Click the plus sign to the left of "References" to enter two professional references.
•After you enter your education information and references, click “Save,” then click “Next.”
3. How did you find out about us/how did you find out about the job?
•After you enter this information, click “Save,” then click “Next.”
4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.
C – SUBMIT ONLINE APPLICATION
To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:
My Applications
Thank you for your interest in employment at the University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.
Questions/Help
If you have trouble viewing our job postings or applying for the vacancy, contact ubhrcareers@ubalt.edu for assistance.
TO APPLY:
External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html and click the external applicant link to apply.
Internal applicants (students taking classes at UB and current employees) with login and password for MyUB: use the internal applicant link, log into My UB, then click the “View or Apply for Job Positions” link on the left.
UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
http://www.ubalt.edu/hr
•Never use the Internet Explorer “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
•To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
•Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.
UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices.