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Financial Aid Counselor
Office of Financial Aid
Vacancy Number 301180
Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 09/10/21 Closes: 10/01/21
Salary: Commensurate with qualifications
- excellent tuition remission benefits
- outstanding health benefits plans and rates
- at least 11 paid holidays each year
- 40 days of annual, personal, and sick leave each year, including 20+ annual leave days
- great retirement plans
Serving in the Office of Financial Aid (OFA), the Financial Aid Counselor must have exceptional customer service skills and be able to work in a fast-paced environment. This position is responsible to ensure quality financial aid counseling and service, and timely delivery of student financial aid to a diverse constituency. Support financial literacy programs for students, with strong emphasis on retention and reaching degree completion with minimal loan debt. Provide high quality one-on-one counseling and financial aid advice for undergraduate, graduate, and professional student populations. This position has a direct impact on the enrollment and persistence of students. It requires a flexible work schedule to meet the demands of the student population, including some evenings and weekend. The Counselor performs all duties exercising high touch customer service and with a high degree of discretion and confidentiality.
We look forward to receiving your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy. Please save your required cover letter and resume as one document and attach it in the resume location.
Manage all aspects of financial aid processing for undergraduate, graduate, and professional students. This includes responsibility for determining eligibility, processing awards, and monitoring eligibility status. Provide outbound customer services to address student and family inquiries. Address questions and concerns providing high quality customer service.
Support retention and enrollment efforts. Meet with prospective and current students for individual or group sessions for financial aid counseling and financial literacy. Conduct financial aid outreach workshops as requested and participate in other recruitment, orientation and retention events.
Support other OFA staff members and other departments (Admissions, Records/Registration, Bursar, Advisors, and Student Success and Support Services) on financial aid programs and to address student status requests. This includes responding to student requests, handle issues escalated from front line staff, and supporting senior counselors and the Associate Director with special programs (Direct Loan, Pell, MHEC, etc.).
Ensure the integrity of data and program accuracy through the continual review of financial aid data and system-generated output, queries, and reports. This includes participation in program reconciliations. Use PeopleSoft student information and other systems to perform role. Develop and enhance technology and system skills.
Education: Bachelor's degree
Experience: One year of professional experience in higher education, accounting, business, or customer service
Education: Some Master's level course work
Experience: Two years’ experience in higher education financial aid and/or student financial programs dealing with students and families. One year of PeopleSoft or other electronic financial aid management system.
Required Knowledge, Skills, and Abilities
Ability to work in a fast-paced environment with a comfort level dealing with students. Strong organizational skills. Ability to work as a team to get things done. Demonstrated experience with Microsoft Office Suite, particularly Excel, Word, and PowerPoint programs. Excellent written, verbal, and electronic communication skills. Ability to provide exceptional customer service. Ability to work under pressure and apply critical thinking skills. This position requires flexible work schedule to meet the demands of the student population.
The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
We appreciate your interest in our recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html to apply.
We need to receive your electronic application in our system by the vacancy closing date in order to consider you for the vacancy. Information follows about submitting the electronic application and attaching your required cover letter and resume.
Applicant Instructions: Using Candidate Gateway to View and Apply for UB Vacancies
The Candidate Gateway system serves as your connection to the University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UB’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.
Please read and print the information below before you apply, and refer to it as you enter your application.
A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD
Before you apply:
• Save one PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.
When you apply:
•In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
•Then, click “Upload” to attach it.
•Click “Continue” to continue the application process.
B - ENTER DATA ON THE FOLLOWING PAGES:
Each page shows this display:
Previous Save Submit Close Application Careers Home NEXT
above and below the required data for the four categories shown above.
Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.
1. Current and Prior Employment/Work Experience:
•Enter employment information relevant to your position of interest.
•You can use the first day of the month wherever dates are required.
•After you enter your work experience, click “Save,” then click “Next.”
2. Education/Education History and References:
•Use the dropdown to enter your highest education level. Entering this information is required.
•Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
•For country, enter USA or click the hourglass to select another country.
•You can use the first day of the month wherever dates are required.
•Click the plus sign to the left of "References" to enter two professional references.
•After you enter your education information and references, click “Save,” then click “Next.”
3. How did you find out about us/how did you find out about the job?
•After you enter this information, click “Save,” then click “Next.”
4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.
C – SUBMIT ONLINE APPLICATION
To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:
Thank you for your interest in employment at the University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.
If you have trouble viewing our job postings or applying for the vacancy, contact firstname.lastname@example.org for assistance.
External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html and click the external applicant link to apply.
Internal applicants (students taking classes at UB and current employees) with login and password for MyUB: use the internal applicant link, log into My UB, then click the “View or Apply for Job Positions” link on the left.
UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
- Never use the Internet Explorer “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
- To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
- Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.
UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution. The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices.