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Undergraduate and Graduate Admissions
Vacancy number 301207
Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 12/15/21 Closes: Open Until Filled
• excellent tuition remission benefits
• outstanding health benefits plans and rates
• at least 11 paid holidays each year
• 40 days of annual, personal, and sick leave each year, including 20+ annual leave days
• great retirement plans
Responsible for achievement of enrollment goals by identifying prospective students via recruitment events and electronic sources, actively recruiting via phone, email, texting, face to face and other communication methods. Through active listening, information solicitation and analysis of student’s needs, counselors manage, influence and motivate qualified prospective students and new applicants to complete enrollment applications. Through the use of relationship management, ensures and assists prospects through the enrollment process by identifying needs and engaging any combination of ancillary support, i.e., advising, placement testing, residency, transfer credit evaluation and financial aid. Accountable for developing and managing complex, thoughtful and solution driven relationships with key influencers and decision makers in designated geographic territories both inside and outside of the University of Baltimore, (specifically with high schools, school counselors, academic leadership, community leaders, and community colleges) to create pipelines to UBalt enrollment.
We look forward to receiving your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy. Please save your required cover letter and resume as one document and attach it in the resume location.
Meet aggressive enrollment growth goals by actively recruiting prospects and applicants through various outreach efforts: visits to schools/community colleges, via phone, email, on campus visits, and online. Measure and meet targets for inquiries, applicants, and enrollment, set, reviewed and adjusted in consultation with Assistant Director in alignment with enrollment plan including specific weekly goals for tele-counseling, visits, contacts, and applicants. Plan, schedule, attend, and present at recruitment events, high school visits, college fairs, community college fairs, and community college visits and other local and regional events. Research, recommend and initiate the use of new recruiting opportunities based on partner and target audience feedback as well as best practices in enrollment management. Inform and coordinate undergraduate recruitment calendar and develop annual recruitment plan for specified territory/audience. Conduct on-going analysis of enrollment pipeline (prospects, application and acceptance rates as well as overall enrollment rates) and adjust recruitment strategies/activities as necessary to achieve goals.
Cultivate and advise prospective students via nurturing campaigns and at least bi-weekly contact as they make decisions about furthering their education by providing information about the University, its programs, procedures, and campus life. Responsible for a select group of prospects and applicants as determined in conjunction with the Assistant Director and AVP of Admissions. Advise all prospects in the group on aspects of UBalt including program choices, financial aid, assistantships, admission, registration, and campus life. Regularly communicate with inquiries and applicants delivering appropriate messages at all stages of the recruitment funnel. Guide students through phone, email, online chats, open houses, workshops, and one-on-one appointments. In partnership with Financial Aid, strategically design, develop and award prospective students scholarships/grants in order to encourage enrollment.
Provide timely, accurate, and appropriate follow-up to inquiries and applicants. Respond to all emails and phone calls same business day or within 24 hours. Responsible for meeting target customer service key performance indicators (KPIs) as determined by admissions leadership. Maintain thorough and current knowledge of program requirements and policies through regular contact/meetings with college/school leadership.
Process applications for a select group using electronic workflow, CRM (Salesforce/TargetX), (ImageNow) and PeopleSoft, review, verify, and update application status daily. Ensure complete admissions files for applicants by scanning documents, linking documents from ImageNow to PeopleSoft records, and updating checklist status, education screens, and other data in CRM and PeopleSoft as needed. Expertly use enrollment technology (CRM, Peoplesoft) by using relevant fields, dashboards and reporting to check application status, manage outreach and provide assistance to applicants, admissions staff, and program directors and advisers. Identify any problems with technology and work with enrollment technology team to develop solutions.
Establish and maintain relationships with key partners within and outside of the University of Baltimore. Maintain relationships with various on-campus staff to facilitate enrollment. Participate in professional organization activities. Network with other admission professionals to ascertain best practices in the field. Understand competitive activity (new recruitment practices, scholarship activity etc.,) within the region and critically evaluate and recommend any adjustments needed to undergraduate recruitment initiatives.
Baccalaureate degree in Sales, Marketing, Public Relations, Psychology, Public Administration, Business, Communications or related field/discipline that coordinates with/applies to the responsibilities of the position
Master’s degree Sales, Marketing, Public Relations, Psychology, Public Administration, Business, Communications
One year of professional experience in admission, sales, marketing or related field/discipline.
Five years professional experience in admission, sales, marketing or related field/discipline. Previous experience using database systems (preferably People Soft), customer/constituent relationship management systems (preferably Salesforce), and document imaging (preferably Image Now).
Required Knowledge, Skills and Abilities:
Proficiency in Microsoft Office Suite programs. Ability to learn and adapt to new technology while staying current with emerging technology; seeks opportunities to apply available technology to improve department results/service delivery. Is results-oriented; takes accountability for completing work assignments; meets commitments and deadlines. Responds with appropriate urgency to customer requests for information and/or assistance. Excellent public speaking with the ability to inspire an audience to action. Effectively follows university policies without alienating customers. Ability to adapt to the University style guide and the preferred AP format. Takes personal responsibility for resolving customer issues. Develops effective working relationships inside and outside immediate work area. Contributes ideas and shares information within and across work groups; shares lessons learned, documents processes.
Displays cooperative and open-minded behavior in working with others. Takes responsibility for continuous development and performance improvement. Continually builds on and develops conceptual knowledge bases. Constructively voices new ideas; persists; takes extra steps to overcome negative responses. Anticipates customer needs; keeps customers abreast of relevant changes; distributes helpful information. Valid State of Maryland driver’s license. Displays cooperative and open-minded behavior in working with others. Takes responsibility for continuous development and performance improvement. Continually builds on and develops conceptual knowledge bases. Constructively voices new ideas; persists; takes extra steps to overcome negative responses. Anticipates customer needs; communicate relevant changes; distributes helpful information. Admission decisions and scholarship awards. Ability to engage with high school and community college officials to construct an effective recruitment travel schedule. Ability to interact with prospective students, encouraging those equipped to succeed academically at UB to apply, while informing those not so prepared to explore the alternative pathways offered by UB. Identify, prioritize and nurture pipeline of prospects who are not yet ready or eligible to enroll.
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
We appreciate your interest in our recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html to apply.
We need to receive your electronic application in our system by the vacancy closing date in order to consider you for the vacancy. Information follows about submitting the electronic application and attaching your cover letter and resume.
Applicant Instructions: Using Candidate Gateway to View and Apply for UB Vacancies
The Candidate Gateway system serves as your connection to the University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UB’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.
Please read and print the information below before you apply, and refer to it as you enter your application.
A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD
Before you apply:
• Save one PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.
When you apply:
•In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
•Then, click “Upload” to attach it.
•Click “Continue” to continue the application process.
B - ENTER DATA ON THE FOLLOWING PAGES:
Each page shows this display:
Previous Save Submit Close Application Careers Home NEXT
above and below the required data for the four categories shown above.
Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.
1. Current and Prior Employment/Work Experience:
•Enter employment information relevant to your position of interest.
•You can use the first day of the month wherever dates are required.
•After you enter your work experience, click “Save,” then click “Next.”
2. Education/Education History and References:
•Use the dropdown to enter your highest education level. Entering this information is required.
•Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
•For country, enter USA or click the hourglass to select another country.
•You can use the first day of the month wherever dates are required.
•Click the plus sign to the left of "References" to enter two professional references.
•After you enter your education information and references, click “Save,” then click “Next.”
3. How did you find out about us/how did you find out about the job?
•After you enter this information, click “Save,” then click “Next.”
4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.
C – SUBMIT ONLINE APPLICATION
To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:
Thank you for your interest in employment at the University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.
If you have trouble viewing our job postings or applying for the vacancy, contact firstname.lastname@example.org for assistance.
External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html and click the external applicant link to apply.
Internal applicants (students taking classes at UB and current employees) with login and password for MyUB: use the internal applicant link, log into My UB, then click the “View or Apply for Job Positions” link on the left.
UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
- Never use the Internet Explorer “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
- To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
- Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.
UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices.