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Student Accounts Billing Analyst
Office of the Bursar
Vacancy Number 301076
Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 07/01/20 Closes: 07/15/20
Salary: Commensurate with qualifications
Serving under the general direction of the University Bursar, this position is responsible for the daily operations and management of the billing process, both student accounts and third-party billing. The position performs all required due diligence for billing and financial clearance of student accounts, including serving as the primary institutional liaison with federal, state and private third-party agencies. The management of student account billing utilizes electronic billing functionality. This role also manages the payment plan process in Cashnet, a third-party tool. This position develops and generates outgoing material such as communications, receipts, invoices and statements. The role requires an extensive working knowledge of the policies and procedures as well as an understanding of the transactions within the Offices of Financial Aid and Records & Registration, relative to student accounts. This position works independently performing high touch customer service under limited supervision.
We look forward to receiving your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy. Please save your required cover letter and resume as one document and attach it in the resume location.
Duties include:
• Management of Student Account third party/sponsorship billing- Serve as the primary institutional liaison with external agencies and sponsors. Provide and review data related to total third party activity and delinquent account matters. Serve as the primary institutional liaison for military and veteran financial matters. Work cooperatively with campus VA Certifying Officials and Veterans Center on Post 9/11, Department of Defense, Wide Area Workflow, and other military branches. Process cyclical student account billing materials using ERP and paper notification methods. Investigates and settle debt management notifications.
• Assures billing aspects of the Financial Clearance process are accurate and timely, in keeping with University policies and enrollment retention initiatives. Monthly reconciliation of remitted payments against outstanding third-party receivables. Initiate and analyze reports to ensure accuracy of outstanding third-party receivables and sponsorship/third-party vendor management. Analyze accounts for accuracy and next action. Reconcile CashNet payment plan activities. Research and resolve related student account and third party billing problems while providing high touch customer service. Initiates adjustments to penalty charges when warranted. Initiates and analyzes reports to ensure the accuracy of student account receivable.
• Serve as the subject matter expert and business owner of the billing functionality of the ERP (currently PeopleSoft)within the Bill Customers module and other 3rd party service systems (currently CashNet, Maryland Procurement Office, Wide Area Work Flow, Tuition Assistance, Saudi Arabia Cultural Mission, and Tungsten) for all aspects of the student account billing and third-party process. Backup for the Assistant Bursar in the support of system related issues, importing of files, data queries, data reports, and reporting of data and system issues. Analysis of data for leadership and making of data driven decisions with the unit for student account billing and collections related data.
Lead testing, development of end user documentation, and provide training program and materials using a combined understanding of the system capabilities and institutional needs.
• Maintains CashNet payment plan operations and enrollments. Ensure timely development and submission of payment plan templates for creation by vendor. Ensure appropriate service indicators are placed to represent enrollment and termination of payment plans. Initiate and analyze reports to identify trends and make recommendations on the payment plan processes.
** Requires ability to work a flexible schedule to meet critical deadlines, especially during peak periods.
Required Qualifications
Baccalaureate degree in Business or a related field. 3 years’ experience in Accounts Receivable, Bookkeeping, Financial Aid, Student Services and/or related experience. Experience in payment handling and/or collections with professional customer focus. General working knowledge in a Student Information System.
Preferred Qualifications
Accounting Certificate. Experience working with military billing interfaces such as WAWF, Maryland Procurement Office, Department of Defense, and Tungsten. PeopleSoft and/or CashNet experience is a plus.
Required Knowledge, Skills and Abilities
The role requires a solid working knowledge of GAAP (Generally Accepted Accounting Principles) guidelines and Financial Aid and Registration policies and procedures and reconciliation principles related to accounts receivable. In addition, knowledge of federal, state, institutional and Board of Regents policies, procedures and regulations pertaining to compliance, due diligence and auditing of student accounts receivables. A clear competency of Payment Card Industry (PCI) and Personally Identifiable Information (PII) data security standards, the Family Education Rights and Privacy Act (FERPA) related to confidentiality of student documents and FTC red flag rules to prevent identify theft. An aptitude to evaluate and recommend process and procedure improvement which maximize operational resources.
Intermediate to Advanced knowledge of Microsoft Office tools. Knowledge of Excel functionality is a must.
Applicable experience working with a Student Information System, ERP or integrated data, including support of system related issues, importing of files, and using data queries for analysis and reporting.
Effective operational and analytical skills to problem solve and make sound process and procedure improvement recommendations which maximize resources. Provide clear and concise analysis and summaries of financial data, respond effectively to questions and prepare materials in response to inquiries.
Ability to establish and achieve goals, priorities and timelines for self.
Ability to perform professionally, employ inherent customer service strategies, exercise judgment, discretion, diplomacy and confidentiality.
UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution. The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices.
We appreciate your interest in our recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html to apply.
Applicant Instructions: Using Candidate Gateway to View and Apply for UB Vacancies
The Candidate Gateway system serves as your connection to the University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UB’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.
Please read and print the information below before you apply, and refer to it as you enter your application.
NAVIGATION
A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD
Before you apply:
• Save one PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.
When you apply:
•In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
•Then, click “Upload” to attach it.
•Click “Continue” to continue the application process.
B - ENTER DATA ON THE FOLLOWING PAGES:
Each page shows this display:
Previous Save Submit Close Application Careers Home NEXT
above and below the required data for the four categories shown above.
Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.
1. Current and Prior Employment/Work Experience:
•Enter employment information relevant to your position of interest.
•You can use the first day of the month wherever dates are required.
•After you enter your work experience, click “Save,” then click “Next.”
2. Education/Education History and References:
•Use the dropdown to enter your highest education level. Entering this information is required.
•Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
•For country, enter USA or click the hourglass to select another country.
•You can use the first day of the month wherever dates are required.
•Click the plus sign to the left of "References" to enter two professional references.
•After you enter your education information and references, click “Save,” then click “Next.”
3. How did you find out about us/how did you find out about the job?
•After you enter this information, click “Save,” then click “Next.”
4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.
C – SUBMIT ONLINE APPLICATION
To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:
My Applications
Thank you for your interest in employment at the University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.
Questions/Help
If you have trouble viewing our job postings or applying for the vacancy, contact ubhrcareers@ubalt.edu for assistance.
TO APPLY:
External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html and click the external applicant link to apply.
Internal applicants (students taking classes at UB and current employees) with login and password for MyUB: use the internal applicant link, log into My UB, then click the “View or Apply for Job Positions” link on the left.
UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
- Never use the Internet Explorer “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
- To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
- Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.
UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution. The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices.