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Associate Director, Financial Aid Services

Financial Aid Office

Vacancy Number 300433

Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 06/16/14     Closes: 07/15/14

Salary: $58,000 - $66,000

As a member of the Enrollment Services leadership team, this position is primarily responsible to provide quality Financial Aid services for students and the UB community. Through daily supervision and direction of staff, management of complex communication, reporting and processes,interpreting and complying with policies and regulations, this position must ensure accurate and timely support of UB’s prospective and current students and high quality response to students’ scholarship and financial aid needs. The incumbent must successfully manage the multiple functions required of these offices to support recruitment, enrollment and retention. As part of the reorganization and combination of Financial Aid, Records and Registration, this position is the lead position for the Office of Financial Aid counseling, but is also responsible to support a seamless, efficient enrollment and retention services delivery model.

Key Functions/Responsibilities/Tasks
Work closely with Enrollment Services and Admission leadership teams to ensure all services and communications related to scholarships and financial aid are accurate and timely. This includes financial aid award and status updates, verification communications, scholarship status updates and communications, timely reminders related to scholarship, grant, and financial aid deadlines/calendars, registration
reminders, graduation, certifications, aid disbursement dates and deadlines, and ongoing proactive outreach to students regarding financial aid and enrollment at UB.

Responsible for building/maintaining quality relationships between prospective/current students and families and UB staff or faculty.

Support, implement, monitor and maintain combined/coordinated/seamless services for FA and Records including:
* Joint institutional enrollment policy and process and impact on financial aid
* (Study abroad, consortium agreement or IIR)
*  Financial aid follow-up as it relates to schedule adjustments or changes of
status (full-time to part-time, withdrawals, etc.).
*  Institutional policy and process (academic progress, SAP, retention, R2T4) as
they impact financial aid.
* Monitoring and reporting on students’ academic progress, retention; financial
aid reductions or loss and the timeliness and implications related to these.
*  Loan eligibility information and in-school deferments; process to defer,
release of defaults, NSLDS reporting

Develop policy and procedures for Financial Aid to monitor staff/student case loads; accuracy of awards, methods to track and monitor awards, removal of awards for non-attendance and overall consistency between financial aid staff. Incorporate documentation within the FA procedures manual. Oversee case loads and assist financial aid staff and counselors as needed. Counsel students and families as
needed and act as the initial contact for situations escalated for supervisory review. Oversee the daily operations of the Office of Financial Aid within Enrollment Services.

Coordinate a consistent approach to awards, appeals, student interaction and communication. Monitor workloads between individuals and between units and adjust as needed to support retention efforts.

Work closely with the Director of Enrollment Services Operations and Technology and with the University Registrar to develop clear and concise systems training sessions and documentation, procedures for inter-office processes such as loan certifications, data entry, enrollment certifications, consortium agreements and interinstitutional registration processing, and general PeopleSoft functional knowledge. In consultation with the AVP and the Senior VP-EMSA, develop priorities and goals for the financial aid office in support of strategic enrollment objectives and the academic mission of the University.

Conduct appropriate research and analysis of Financial Aid policy issues, and be fully informed as to federal and state regulation so that same is imparted accurately to staff. Ensure that all office policies and awarding practices are within the federal and state regulatory requirements and guidelines.

Provide general oversight of the University’s scholarship program establishing appropriate policies and procedures for efficient awarding. Supervise all aspects of scholarship administration.

Communicate with campus community and external audiences regarding financial aid programs and services. Assist Admission Offices and other department with recruitment, retention activities and special events. Schedule staff to be available for special events such as Admissions programs, off-site recruitment events, evening sessions, etc.

Required Education: Bachelor’s Degree, preferably in Accounting, Business or related field

Required Experience: Five years experience in Financial Aid in higher education with two years supervisory experience.

Knowledge of Title IV financial aid programs and COD interface; strong analytical and problem solving skills; ability to detect errors or inconsistent data; strong communication skills; PeopleSoft (Campus Solutions) technical experience; patch/fix testing, process and problem resolution.

Preferred Education: Master’s Degree in Accounting, Business or related field

Preferred Experience: Project management; PeopleSoft systems in higher education in a public 4-year institution

Exceptional organizational skills
Excellent communication skill both written and oral
Ability to manage multiple tasks
Ability to deal with sensitive financial matters related to student enrollment
Ability to work evenings and/or weekends as needed.

We appreciate your interest in the Associate Director, Financial Aid Services recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html to apply.

We need to receive your electronic application in our system by the vacancy closing date in order to consider you for the vacancy.  Information follows about submitting the electronic application and attaching your cover letter and resume. 

Applicant Instructions: Using Candidate Gateway to View and Apply for UB Vacancies

The Candidate Gateway system serves as your connection to the University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UB’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.

Please read and print the information below before you apply, and refer to it as you enter your application.

NAVIGATION

A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD

Before you apply:

Save a single PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.

When you apply:

•In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
•Then, click “Upload” to attach it.
•Click “Continue” to continue the application process.

B - ENTER DATA ON THE FOLLOWING PAGES:

Each page shows this display:
Previous Save Submit Close Application Careers Home NEXT

above and below the required data for the four categories shown above.

Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.

1. Current and Prior Employment/Work Experience:

•Enter employment information relevant to your position of interest.
•You can use the first day of the month wherever dates are required.
•After you enter your work experience, click “Save,” then click “Next.”

2. Education/Education History and References:

•Use the dropdown to enter your highest education level.  Entering this information is required.
•Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
•For country, enter USA or click the hourglass to select another country.
•You can use the first day of the month wherever dates are required.
•Click the plus sign to the left of "References" to enter two professional references.
•After you enter your education information and references, click “Save,” then click “Next.”

3. How did you find out about us/how did you find out about the job?

•After you enter this information, click “Save,” then click “Next.”

4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.

C – SUBMIT ONLINE APPLICATION

To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:

My Applications
Thank you for your interest in employment at the University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.

Questions/Help
If you have trouble viewing our job postings or applying for the vacancy, contact pmason@ubalt.edu for assistance.

TO APPLY:

External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html and click the external applicant link to apply.

Internal applicants (students taking classes at UB and current employees) with login and password for MyUB: use the internal applicant link, log into My UB, then click the “View or Apply for Job Positions” link on the left.

UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

http://www.ubalt.edu/hr

  • Never use the Internet Explorer “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
  • To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
  • Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.