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About the Office of Technology Services

Vision

The Office of Technology Services (OTS) will deliver and support accessible, high quality enabling technology solutions and information services. The services exist in order to enhance the user experiences in teaching and learning, to streamline business processes, to support community relationships and partnerships, and to facilitate a self-service approach to life-long learning.

Mission

In support of the University of Baltimore's commitment to become a living-learning laboratory at the center of the Baltimore renaissance, OTS will hold itself accountable to enable the teaching and learning experience of the community by:

  • Listening to the customers;
  • Providing dependable, reliable, and stable access to technology services;
  • Interactively communicating within and outside the UB community to deliver responsive services that meet the customers' need at the times they are needed;
  • Demonstrating integrity by implementing quality OTS internal policies, procedures, standards, performance measures, and documentation to ensure the consistent delivery of high quality services; and
  • Ensuring accuracy of data and currency of technologies.

OTS Organization

Office of the CIO

  • Project portfolio management
  • Planning and strategic direction
  • Budget oversight
  • Divisional human resources management

Call Center and Desktop Support

  • Campus desktop and printer support
  • Remote end user support
  • Instructional Technology, Facilities and Support


    Technical Services

    • Infrastructure management
    • Server operations and administration
    • Network management
    • Telecommunications


    Application Development and Database Services

    • ERP development and support
    • Enterprise application portfolio support
    • Web-based application development
    • Database services


    Enterprise Services and Security

    • Enterprise architecture and planning
    • Computer security incident response
    • Intrusion detection
    • Audit program
    • Centralized log management