The most significant issues currently affecting Office 365 and the migration are listed below. All unresolved issues are being looked into by support staff or have been escalated to the appropriate vendor.
Email/Calendar Issues
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Cannot view Free/Busy time for everyone.
During the migration project, there will be a time during which some accounts are on UBalt email servers and other accounts are on the Office 365 servers. An account on Office 365 cannot see the free/busy information for an account on the UBalt email server and vice versa.
Workaround:
Until all accounts are migrated to Office 365, this will be an issue. -
Unable to Access Group/Shared Email Accounts
There are two potential reasons why you are experience this problem.
1. If the shared account is not on the same server as your account (see above), you might not be able to access it.
2. The permissions to the shared accounts were lost during the migration.
Workaround:
Logon the MyUB Portal and launch the Email application, then open your Exchange Group Accounts (how). If you are unable to access the account, please contact the Call Center. You will need to know the name of the group/shared accounts. -
After migration, my account seems very slow
When your account is migrated to Office 365, a synchronization process is run. Sometimes, it takes up to 48 hours to finish. The Outlook desktop client may be very slow.
Workaround:
For the first two days after migration, try using the Outlook Web App in the MyUB Portal. This is a temporary issue during the migration; it resolves on its own given a couple days. Also check to make sure Cached Exchange Mode is turned on. For instruction on how to turn on Cached Exchange Mode, click here. -
Why am I seeing an additional Sent, Trash, and Junk folder?
Depending on your mobile device and how it has been configured to send/receive UBalt Email, you may see an additional Sent, Trash, or Junk mail folder when using Outlook desktop or Outlook Web. These local folders were created on your mobile divice when the UBalt email account was created. The folders can be deleted in Outlook desktop or Outlook Web but will just get re-created the next time you send or delete an email from your mobile device.
Workaround:
To avoid confusion, the folders can be renamed. Just right-click the folder and select the Rename Folder option
Mobile Devices
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After migration, it take a long time for new email to load on my phone/tablet.
You may notice that it takes longer for new mail to show in your mobile device email application.
Resolution:
We recommend you reconfigure your UBalt email account on all mobile devices after migration. Click here for instructions.