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David Bosser
Staff Page:
Current Projects | Contact
David Bosser
Projects Manager
Current Projects:
 Performance
Management Assistance Family Investment Bureau Baltimore City Department
of Social Services
David Bosser along with other JFI staff
members are
providing technical assistance to the Family Investment Bureau (FIB) of
the Baltimore City Department of Social Services (BCDSS) in managing its
performance. FIB provides various forms of assistance to low-income
individuals while preparing them to become financially independent.
These include Temporary Cash Assistance, Food Stamps, Medical
Assistance, and the
Temporary Disability Assistance
Program.
David is working with FIB to improve its Report Card
of the city’s eight Family Investment Centers. The new Report Card will
compare each Center’s performance to the performance of the city’s
highest performing Center and of the city overall, and award points to
each Center based on the importance of the goal and the percentage of
the goal achieved. It will include new measures of progress toward FIB
goals.
The Institute is helping FIB with its CenterStat initiative.
CenterStat is a monthly meeting of FIB managers and Center managers in
which performance is reviewed and ways to improve it are discussed.
Through CenterStat, FIB can identify performance areas that need
improvement and then scrutinize operations in these areas. CenterStat
is being transformed from a large meeting of all eight Centers to
meetings at each of the Centers to examine that Center’s performance in
more detail.
JFI is working with FIB to integrate CenterStat
and the Center Report Card. It also will analyze performance data and
develop new measures as needed. The Institute also will produce tables
and charts that clearly communicate FIB performance and work with
management to improve performance.
Contact:
Mr.
David Bosser
The Jacob France Institute
University of Baltimore
1420 N. Charles Street
Baltimore, Maryland 21201
(410) 837-5269 FAX: (410) 837-5814
dbosser@ubalt.edu |
