Professor of Management
Department of Management and International Business
Office: Business Center 557
Dr. Milbourn is a Professor of Management and has been teaching at UB since 1975. His teaching interests are in the areas of Organizational Behavior, General Management and Business Strategy. His research interesta include Attitudes, Customer Service, Organization Behavior and in Business Strategy.
Refereed Journal Articles
Milbourn, E. F. (2012). Job Stress and Job Dissatisfaction: Meaning, Measurement and Reduction, Sept. 2012. The Journal of American Academy of Business. (September 2012), 10.
Milbourn, E. F. (2012). Using Rubrics Across Multiple Business School Student Tasks: A Special Focus on Service. The Journal of American Academy of Business,. 17(number 2, March, 2012), pages 37-42.
Milbourn, E. F. (2011). Service Models and Structuring the Student Service Quality Project. The Journal of American Academy of Business. 16(2, March, 2011), 8.
"How to Teaching Service Culture Consulting To Business School Students" (On-Going)
Like several others I have published, this article will focus prescribing a method of teaching an important topic in quality service area.