Informal Process: A student who believes that a faculty member treated him or her unfairly in some respect other than in grading will initially consult with the faculty member informally to discuss the concern. The student should request this meeting in writing (written communications by e-mail are acceptable for this purpose) and should keep a copy of the request. All requests must be made within 14 calendar days of the incident that raised the student's concern.
Within 14 calendar days after receiving such a request, the faculty member will set up a time to consult with the student informally and discuss the student's concerns. Although this consultation will ideally be held in person, it may also take place by telephone conference or through an e-mail conversation if necessary to accommodate both participants. If the consultation is held in person and if the parties agree, the Center for Negotiations and Conflict Management will provide a mediator to facilitate the discussion.
If the student and faculty member are able to reach an agreement about how to address the student's concern during or as a result of the informal consultation, the matter will be considered resolved.
If a student requests a meeting but the faculty member does not respond within 14 calendar days after the request, or if the faculty member is unavailable to consult in person, by phone, or by e-mail within that period, the student may proceed with the formal appeals process described below.
Formal Process: If the student's concern has not been resolved through informal consultation with the faculty member, the student may present the matter in writing to the division or department chair for the academic program in which the course was taught, who serves as the decision-maker for the complaint. If the division or department chair has a conflict of interest with regard to the appeal, the dean of the relevant school will designate an unbiased decision-maker.
The student's written submission will:
Within 14 calendar days after receiving a written submission from a student, the decision-maker will meet jointly with the student, the faculty member, and any other person who can be helpful to a determination. It is preferable that this meeting be conducted in person; it may also be conducted by conference call, however, upon the agreement of all those involved or if meeting in person within the time frame provided is impossible. At the meeting, the decision-maker will confirm the student's reasons for raising the complaint and will request that the faculty member explain the situation as he or she sees it.
Within 14 calendar days after meeting with the student, the faculty member, and any other appropriate person(s), the decision-maker will render a written decision on the student's complaint and provide that decision to each of the parties.
Appeal of Other Academic Grievances: E ither the student or the faculty member may appeal the decision on an academic grievance, in writing, within 14 calendar days of the written decision. The appeal will be submitted to the dean of the school in which the course was taught or that dean's designee. If appealing to the dean or the dean's designee will create a conflict of interest, the provost will designate an unbiased person to hear the appeal.
The person considering the appeal will: