The University of Baltimore encourages students who feel they have been inappropriately treated to raise their concerns directly with the other person or people involved at the earliest possible time. Many problems can be understood and solved through direct discussion. Attempting to do so early increases the chance that any differences will be addressed in a healthy and constructive manner.
If a problem cannot be resolved by the individuals involved, students may seek advice and assistance from the associate vice president for student affairs or from the Center for Negotiations and Conflict Management, which will provide mediation services to facilitate communication between the parties when appropriate.
When it is not possible to resolve matters directly between the parties, students may use university grievance procedures to seek review of complaints involving university faculty, administrators, and staff members, and to obtain a fair and timely resolution. Students may file a grievance with regard to university policies, academic grades, and decisions made by or practices of faculty, administrators, or staff members that the students allege to be unfair.
The grievance procedure is divided into two parts: academic grievances (including grade challenges and other academic grievances) and non-academic grievances (including discrimination complaints and other student grievances). Specific procedures for each type of grievance are outlined below.