About OTS
Vision
The Office of Technology Services (OTS) will deliver and support accessible, high quality enabling technology solutions and information services. The services exist in order to enhance the user experiences in teaching and learning, to streamline business processes, to support community relationships and partnerships, and to facilitate a self-service approach to life-long learning.
Mission
In support of the University of Baltimore's commitment to become a living-learning laboratory at the center of the Baltimore renaissance, OTS will hold itself accountable to enable the teaching and learning experience of the community by:
- Listening to the customers;
- Providing dependable, reliable, and stable access to technology services;
- Interactively communicating within and outside the UB community to deliver responsive services that meet the customers' need at the times they are needed;
- Demonstrating integrity by implementing quality OTS internal policies, procedures, standards, performance measures, and documentation to ensure the consistent delivery of high quality services; and
- Ensuring accuracy of data and currency of technologies.
OTS Organization
Office of the CIO
- Employee Recognition/Employee of the Quarter
- Planning
FY2005 Master Plan
FY2006 Master Plan (pdf)
FY2006 Master Plan Executive Summary (pdf)- Newsletters (future)
Call Center and Desktop Support
- Services
- Frequently Asked Questions
- Student Technology Information
- Faculty/Staff Technology Information
Instructional Technology, Facilities and Support
- Classroom Technology
- Multimedia
- Computer Labs
- Training
Technical Services
- Systems Administration
- Network and Telecommunications
Development
- Patch and Fix Calendar
Enterprise Services and Security