Bursar's Office FAQs

Question: If I have amounts in the Anticipated Aid section and a credit balance in Account Summary, why don't I have a refund?

Answer: A refund check is not generated until the financial aid amount listed is posted to the Financial Aid section of Account Summary.  Anticipated Aid amounts are projections and are subject to change.

Question:  What is a "Disbursement Date"?

  Answer:  It is:
• Not the date that all funds are sent
• Not the date that funds are applied to your student account; and
• Not the date that your refund check will be available. 
 
Check your Account Summary on MyUB to see when your refund check has been written.

You must enroll for at least 6 credits per semester to receive loans.  First time UB borrowers must complete an Entrance Interview, select a lender and sign a Master Promissory Note before receiving loan funds. 

Question:  How do I determine if I will be receiving a refund?

Answer: Log into the student portal and click on My Student Center under My Self Service in the upper, left hand corner.

  • Under the Finances section click Account Inquiry; under My Account.
  • Click activity to view financial details for the current term;
  • If you are receiving a refund you will see Refund Student Annapolis in the "Refund Column". Please note, your check  will be mailed directly to your local address that is listed in PeopleSoft, usually, no later than 10 business days from the request date listed on your account.

Question: How do I make payments on my bill?

Answer: You may make payments in person at the Bursar's Office by cash, check, money order, or credit card (MasterCard, Visa, or Discover.  Beginning August 3, 2009, we will accept American Express). You may also make payments by credit card over the telephone or on the Web. Here are some instructions for making Web Payments.

Question: Who may obtain information on my student account?

Answer: No one is allowed to obtain information on your student account without your written permission according to FERPA.

Question: What if I drop my classes? Will I get a full reduction of charges?

Answer: The only time students are given a full reduction of charges is when the classes are dropped prior to the first day of classes not the first day of your class.  For more information on the Refund Policy, click on the attached link.

Question: What if I register for class and do not attend but fail to drop my classes?

Answer: You will be responsible for all tuition and fees.

Question: What if I have third party paying my bill?

Answer: You will need to bring or fax the third party billing form to the Bursar's Office in order for us to bill them, by the payment due date for the term. You need to be aware that until the payment is received your account will be treated as your account until which time the payment is received. This means if the payment is not paid by the date service indicators are being placed, your account will be subject to a service indicator preventing registration, transcripts and/or degrees and your account is subject to being forwarded to the Maryland Central Collection Unit.

Question: If I don't receive a bill in the mail, do I have to pay?

Answer: Students are responsible for paying their bill on time.  Payment is due to the university each term as indicated above.  If you do not receive a billing statement at least one week prior to your processing due date, call the Bursar's Office at 410-837-4848.  Non-delivery of the billing statement does not release you from the payment or late payment assessments.