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Student Accounts Collections Specialist
Office of the Bursar
Vacancy number 301398
Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 08/17/23 Closes: Open Until Filled
Salary: $55,000 - $65,000
• excellent tuition remission benefits
• outstanding health benefits plans and rates
• at least 11 paid holidays each year
• 40 days of annual, personal, and sick leave each year, including 20+ annual leave days
• great retirement plans
Serving in the Office of the Bursar, this professional position is responsible for the daily operations and management of the collections process for student accounts and the repayment of Perkins loans. This position directs and performs all facets of due diligence for the collection of student accounts and Perkins loans, including serving as the primary institutional liaison for interactions with federal, state, and private collection agencies. This position is an active partner in the daily operations of the Office of the Bursar, lending guidance to the Refund Specialist and Accounting Clerk and serving as a back up to the Bursar or Assistant Bursar with cashiering opening or closing and cash handling functions. Daily, this position is required to exercise initiative, make sound decisions related to Federal, State, University and University System of Maryland (USM) regulations, policies, and procedures. This position works independently performing high touch customer service under limited supervision.
We look forward to receiving your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy. Please save your required cover letter and resume as one document (please make the file name short and without spaces or special characters) and attach it in the resume location. To apply, visit http://www.ubalt.edu/candidate_gateway/erecruit.html. Additional instructions below.
Key Functions/Responsibilities/Tasks:
Due Diligence/Compliance
Perform accounting and auditing functions relative to the collections of Student Accounts and Perkins Loans, including communications related to payments and consequences of non-payments. Perform extensive customer engagement and outreach based on detailed account analysis. Analyze accounts for accuracy and determine the required next action. Initiate adjustments to penalty charges as warranted. Provide regular and bi-annual reports associated with student AR/debt and Perkins loans as requested.
Management of Student Accounts billing and collections
Serve as the primary institutional liaison with 3 collection agencies (CCU, ESCI, DOE). Prepare or review submission of aged accounts and required adjustments to Central Collection Unit (CCU) for the State of Maryland. Provide and review data related to Perkins Loan collection with Heartland (ECSI) and Department of Education (DOE). Serve as the primary institutional liaison with the Office of the Attorney General (DBM and Education Division) regarding student account issues. Represent the institution at court hearings and merit trials, serving as the institutional witness, and provide testimony related to student account activity and actions. Post collection payments and cash payments directly into the third-party system (ESCI). Submit the loan rehabilitation agreement, forbearance, and deferment applications with ESCI and DOE. This includes the ongoing Perkins loan liquidation project.
Payment Plan Management – Third Party vendor
Each semester, establish and submit to the third-party vendor tuition payment plans including associated documentation & communication to students and student-facing UBalt business units.
Establish, monitor, and collect payments for student accounts in 12- month payment plans, this is a last effort before sending accounts to CCU (SOM-DBM).
Miscellaneous Unit tasks
Manage UBalt bookstore and hive student account credits and process updates on the vendor’s (MBS) site. Perform first level review and reconciliation of vendor bill back before final review by the Bursar. Perform with Assistant Bursar reconciliation process related to above billings, payments, and adjustments.
Back up the Bursar and/or Assistant Bursar with cashier opening/closing procedures, including access to institutional vault, drop safe and cash deposits.
Serve as the procurement purchasing card holder for ghost VISA card used for student account refunds where original payment was by a government agency. Examples of this are accounts using Chapter 33 VA benefits and any other account whereby payments are made by a government agency.
Annual update on behalf of UBalt on the SAM.gov website.
Required Education:
Baccalaureate degree in Business or a related field.
Required Experience:
Three years’ experience in Accounts Receivable, Accounting, Student Services and/or related experience. Experience in payment handling and/or collections with professional customer focus. General knowledge of a Student Information System.
Preferred Education:
Accounting Certificate
Preferred Experience:
Experience working with a Central Collections Unit, Heartland ECSI software or PeopleSoft modules is a plus. Time working in a public higher education environment is preferred.
Required Knowledge, Skills, and Abilities:
A strong working knowledge of the policies and procedures pertaining to student account and Perkins loan collections in a public university and accounting, auditing and reconciliation principles related to accounts receivable, cash handling and revenue. Knowledge of federal, state, institutional, and Board of Regents polices procedures and regulations pertaining to compliance, due diligence, and auditing of student AR. A clear competency of Payment Card Industry data security standards, the Family Education Rights and Privacy Act (FERPA) related to confidentiality of student documents, FTC red flag rules and Personal Identifiable Information (PII) to prevent identify theft. An aptitude to evaluate and recommend process and procedure improvement which maximize operational resources. Ability to establish and achieve goals, priorities, and timelines for self. Ability to perform professionally, employing inherent customer service strategies, exercising judgment, discretion, diplomacy, and confidentiality. This position works independently performing high touch customer service with limited supervision.
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
We appreciate your interest in our recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html to apply.
We need to receive your electronic application in our system by the vacancy closing date in order to consider you for the vacancy. Information follows about submitting the electronic application and attaching your required cover letter and resume.
Applicant Instructions: Using Candidate Gateway to View and Apply for UBalt Vacancies
The Candidate Gateway system serves as your connection to The University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UBalt’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.
Please read and print the information below before you apply, and refer to it as you enter your application.
NAVIGATION
A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD
Before you apply:
• Save one PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.
When you apply:
•In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
•Then, click “Upload” to attach it.
•Click “Continue” to continue the application process.
B - ENTER DATA ON THE FOLLOWING PAGES:
Each page shows this display:
Previous Save Submit Close Application Careers Home NEXT
above and below the required data for the four categories shown above.
Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.
1. Current and Prior Employment/Work Experience:
•Enter employment information relevant to your position of interest.
•You can use the first day of the month wherever dates are required.
•After you enter your work experience, click “Save,” then click “Next.”
2. Education/Education History and References:
•Use the dropdown to enter your highest education level. Entering this information is required.
•Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
•For country, enter USA or click the hourglass to select another country.
•You can use the first day of the month wherever dates are required.
•Click the plus sign to the left of "References" to enter three professional references.
•After you enter your education information and references, click “Save,” then click “Next.”
3. How did you find out about us/how did you find out about the job?
•After you enter this information, click “Save,” then click “Next.”
4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.
C – SUBMIT ONLINE APPLICATION
To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:
My Applications
Thank you for your interest in employment at The University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.
Questions/Help
If you have trouble viewing our job postings or applying for the vacancy, contact ubhrcareers@ubalt.edu for assistance.
TO APPLY:
External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html and click the external applicant link to apply.
Internal applicants (students taking classes at UBalt and current employees) with login and password for MyUBalt: use the internal applicant link, log into MyUBalt, then click the “View or Apply for Job Positions” link on the left.
http://www.ubalt.edu/hr
•Never use the browser “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
•To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
•Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.