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Project Manager
Office of Technology Services
Vacancy number 301274
Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 09/23/22 Closes: 11/23/22
Salary: Up to $95,000, commensurate with qualifications
• excellent tuition remission benefits
• outstanding health benefits plans and rates
• at least 11 paid holidays each year
• 40 days of annual, personal, and sick leave each year, including 20+ annual leave days
• great retirement plans
The Project Manager is directly responsible for managing, providing business analysis and advocating for IT-related projects that contribute to the mission of the University by transforming business capabilities and implementing technology that improves and sustains campus effectiveness, efficiency and innovation. They partner with university executive sponsors and business owners to evolve needs and ideas into informed proposals that lead to approved, chartered and resourced projects. The position monitors project-related risks and implements approved mitigation actions to deliver high-value solutions on time, within budget and achieving the objectives. They assist with the creation and maintenance of policies and procedures based on latest strategies, tools and terminology to improve the effectiveness and efficiency of the Project and Service Management team’s processes.
We look forward to receiving your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy. Please save your required cover letter and resume as one document and attach it in the resume location.
Key Functions/Responsibilities/Tasks:
Project Management: Provides project management of high-risk, inter-organizational efforts to ensure their successful on-time completion in meeting the measurable business objectives stated in the project charter within budget.
• Leads scoping and planning of multiple projects with varying time frames and deliverables based on priorities, schedule, and resources
• Communicates project status, task schedules and issues to executive sponsors, project team members and other project stakeholders
• Procures services and products in accordance with the State of Maryland, University System of Maryland and University of Baltimore’s guidelines
• Solicits input and support from resource managers and business owners to facilitate project work, scheduling of resources and issue resolution
• Ensures the completeness of project business and technical requirements for changes to existing and/or new business processes
• Oversees and manages vendor relationships and activities of project consultants through status reports and tracking
• Follows industry and University project portfolio management’s standards
• Creates project management documents, including but not limited to project evaluations, project charters, communication plans, project status updates, responsibility matrices, production turnovers and project closures
• Reviews and edits project documentation from projects managed by other project managers
Change Management: Leads the change management activities related to projects in support of awareness and adoption of business operations modifications.
• Identifies and evaluates the change impacts and benefits for planned project scope items and unplanned issue remediation
• Advocates for the implementation of proposed project-related business process modifications and communicates the reason for the changes with the executive sponsors and stakeholders to provide awareness and obtain approval
• Oversees the project change request process and manages the change throughout the project stages
• Acts as a liaison for the change by engaging with and supporting the project team, preparing the affected business areas for the transformation
• Assists with building, supporting and improving the Project and Service Management team by providing input on guidelines, informational pages (web and SharePoint) and other supporting documentation
• Reviews, edits, approves and implements OTS web page changes from other OTS units
Service Management: Administers the work management application to improve the effectiveness and efficiencies of the University by providing request intake forms through a service catalog, transparent issue/request tracking for multiple areas, dynamic workflows for approvals and tasks, capacity planning for staff, and project management.
• Designs and creates service catalog structure and request forms supporting the business processes for business processes of the University
• Develops and implements workflows to support the task assignments and approvals
• Supports OTS staff, acting in the project manager role with the project management function in the work management application
• Trains University staff on the use of the work management application
• Assists with the administration of the work management and provides tier 2 support for escalated issues and enhancement requests
• Collaborates with resource managers to enable capacity planning for their staff
• Participates in user groups and performs research to improve the functional offering of the work management application
Risk Management: Analyzes and manages the corrective actions taken to minimize the impacts of the realization of project risk.
• Identifies and assesses project-related risks to develop strategies to mitigate or avoid the threats to successfully achieving the objectives of the efforts
• Implements mitigation strategies with the project team
• Monitors risk management activities and communicates to the executive sponsors seeking corrective action input, approval and support
Required Education:
Bachelor’s Degree and work toward a business certification, such as Project Management Institute’s Project Management Professional.
Preferred Education:
Bachelor’s degree or higher in an IT-related field
Required Experience:
• Five years’ experience of managing IT projects
Preferred Experience:
• 8 years of progressively more complex IT project management experience, such as managing cross-organizational teams or implementing enterprise applications
• 3 years in higher education
• Experience in higher education working across technical and functional teams
• Experience using ITIL or other industry standards
Required Knowledge, Skills and Abilities:
Analytical Skills
• Experience conducting business analysis, including elements such as:
o Eliciting business requirements
o Documenting business processes
o Developing and evaluating business cases for change
o Conducting fit/gap analyses
o Measuring the impact of process improvements
o Leading or preparing change management processes
• Ability to gather, compile and analyze data to make practical recommendations at the tactical level to leadership.
Interpersonal
• Flexible, adaptable and able to sustain momentum, effectiveness and enthusiastic demeanor while conditions and organizational structures may be fluid.
• Excellent interpersonal skills and experience working with multiple internal and external constituencies; able to gain community respect and possesses good relationship building skills.
• Excellent communication capabilities, including giving presentations, and speaking publicly.
• Ability to work well with functional and technical teams.
• Demonstrated ability to communicate clearly, concisely and accurately with people, verbally and in writing.
Technical
• Business process analysis tools: detailed knowledge of Microsoft products – Word and/or Visio
• Data analysis tools: detailed knowledge of Microsoft products - Access, Excel and/or PowerBI
• Gather, identify, and analyze business requirements and ensure that they are met
• Evaluate and configure work productivity applications (e.g. SharePoint and TeamDynamix) and provide detailed end user documentation
• Escalate issues to vendor support and coordinate resolution
• Experience using ITIL based tools, such as TeamDynamix, for change, incident, problem and project management
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
We appreciate your interest in our recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html to apply.
We need to receive your electronic application in our system by the vacancy closing date in order to consider you for the vacancy. Information follows about submitting the electronic application and attaching your required cover letter and resume.
Applicant Instructions: Using Candidate Gateway to View and Apply for UBalt Vacancies
The Candidate Gateway system serves as your connection to The University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UBalt’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.
Please read and print the information below before you apply, and refer to it as you enter your application.
NAVIGATION
A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD
Before you apply:
• Save one PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.
When you apply:
•In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
•Then, click “Upload” to attach it.
•Click “Continue” to continue the application process.
B - ENTER DATA ON THE FOLLOWING PAGES:
Each page shows this display:
Previous Save Submit Close Application Careers Home NEXT
above and below the required data for the four categories shown above.
Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.
1. Current and Prior Employment/Work Experience:
•Enter employment information relevant to your position of interest.
•You can use the first day of the month wherever dates are required.
•After you enter your work experience, click “Save,” then click “Next.”
2. Education/Education History and References:
•Use the dropdown to enter your highest education level. Entering this information is required.
•Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
•For country, enter USA or click the hourglass to select another country.
•You can use the first day of the month wherever dates are required.
•Click the plus sign to the left of "References" to enter two professional references.
•After you enter your education information and references, click “Save,” then click “Next.”
3. How did you find out about us/how did you find out about the job?
•After you enter this information, click “Save,” then click “Next.”
4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.
C – SUBMIT ONLINE APPLICATION
To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:
My Applications
Thank you for your interest in employment at The University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.
Questions/Help
If you have trouble viewing our job postings or applying for the vacancy, contact ubhrcareers@ubalt.edu for assistance.
TO APPLY:
External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html and click the external applicant link to apply.
Internal applicants (students taking classes at UBalt and current employees) with login and password for MyUBalt: use the internal applicant link, log into MyUBalt, then click the “View or Apply for Job Positions” link on the left.
http://www.ubalt.edu/hr
•Never use the Internet Explorer “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
•To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
•Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.