Chair, Department of Management and International Business
Professor of Management
Department of Management and International Business
Office: Business Center 529
Tigineh Mersha is Professor of Management and chair of the Department of Management and International Business. He received his Ph.D. degrees from the University of Cincinnati. His teaching interests are in the areas of Operations Management, Service Management, and Quality and Productivity Management. His research interests include service sector management, quality and productivity improvement, and entrepreneurship and management issues in emerging nations. Dr. Mersha has published in several academic and professional journals. He also is a Fulbright Scholar and conducted his research in 2010 on social enterprise and service quality in Ethiopia.
Refereed Journal Articles
Mersha, T., Sriram, V., Yeshanew, H., & Gebre, Y. (2012). Perceived Service Quality in Ethiopian Retail Banks. Thunderbird International Business Review, Wiley. 54(4), pp. 551-565.
Mersha, T., Sriram, V., & Hailu, M. (2010). Nurturing Opportunity Entrepreneurs in Africa: Some Lessons from Ethiopia. Journal for Global Business Advancement. 3(2), 155-175.
Sriram, V., & Mersha, T. (2010). Stimulating Entrepreneurship in Africa. World Journal of Entrepreneurship, Management and Sustainable Development. 6(4), 257-272.
Mersha, T., & Sriram, V. (2009). The Impact of TQM Implementation in a Human Service Agency. International Journal of Productivity and Quality Management. 4(1), 1-19.
Lingelbach, D., Sriram, V., Mersha, T., & Saffu, K. (2012). Financial Innovation in Desperately Poor Economies: Some Evidence from Sub-Saharan Africa.
Mersha, T., Sriram, V., & . (2011). Social Entrepreneurship as a Vehicle of Social Change. Presented at the Ninth International Conference on the Ethiopian Economy, Addis Ababa, Ethiopia..
Laric, M. V., & Mersha, T. (2009). Gap Analysis as a Performance Measurement Tool in Business Incubators: Issues and Opportunities. Global Business and Technology Association..
Lingelbach, D., Sriram, V., Mersha, T., & Saffu, K. Yes "How Does Financial Innovation Emerge in Resource-Constrained Environments?," Babson College, London, Ontario. (2014).
Mersha, T., Sriram, V., & . Yes "Impact Assessment of Social Enterprises," Istanbul, Turkey. (2013).
Lingelbach, D., Mersha, T., & Sriram, V. Yes "Understanding Indigenous Financial Innovation: How does it Occur?," Eurasia Business and Economics Society, Istanbul, Turkey. (2013).
Sriram, V., & Mersha, T. Yes "Success Factors of African Small Business: Some exploratory Findings from Ethiopia and Ghana," International Academy of African Business and Development, El Jadida, Morocco. (2012).
Sriram, V., & Mersha, T. Yes "Skills, Resources and Entrepreneurial Performance: A Preliminary Study from Ethiopia," Ethiopian Economics Association, Addis Ababa, Ethiopia. (2011).
Mersha, T., Sriram, V., Yeshanew, H., & Gebre, Y. Yes "Customer Perceived Quality of Ethiopian Banks: A Preliminary Study," Addis Ababa, Ethiopia. (2011).
Sriram, V., & Mersha, T. Yes "Entrepreneurial Drivers and Performance: An Exploratory Study," Eurasia Business and Economic Society, Istanbul, Turkey. (2009).
Sriram, V., & Mersha, T. Yes "Advancing African Entrepreneurship: Nurturing Opportunity Entrepreneurs," Society for the Advancement of Management, Las Vegas, NV. (2009).
"Cross-national Research on the Role of Various Factors that Impact Entrepreneurial Success" (On-Going)
"Entrepreneurial Drivers and Performance: An Exploratory Study of Urban Entrepreneurs" (Writing Results)
Empirical research on urban entrepreneurship in the US.
"Social Enterprises in Africa" (On-Going)
"Vehicles for Change" (Writing Results)
A social enterprise case.