12:30 Student Employee Training: Exceeding Expectations and Customer Service

Business Center

Monthly Student Employee Training

Student employee training sessions are a professional development opportunity for University of Baltimore student employees to learn strategies to excel in their role. One-hour sessions on a variety of subjects are offered once-a-month from September through November and February through April with different time options to accommodate schedules. Trainings are on a first-come, first-served basis with a limited number of spaces.

Exceeding Expectations and Customer Service

Customer service and exceeding expectations go hand in hand and are at the heart of everything we do here at UB. Gain an understanding of what it means to exceed expectations and learn the tools to provide excellent customer service.

Presenters: Sarah Shouvlin, assistant director of competitive sports, Campus Recreation and Wellness; Bill Schnirel, executive director of student development

Career and Professional Development Center | 410.837.5440 | careercenter@ubalt.edu | ubalt.edu/careercenter

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Career and Professional Development Center
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Appropriate accommodations for individuals with disabilities will be provided upon request 10 days prior to a campus event and 30 days prior to an event requiring travel.

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