The EAP provides employees and their household members with free, confidential assistance to help with personal or professional problems that may interfere with work or family responsibilities and obligations. Services are available 24 hours a day, 7 days a week via a toll-free number (800.765.3277). Employees and their household members can receive up to four (4) counseling sessions (which includes assessment, follow-up and referral services) per person, per problem episode, per year.
Getting Assistance
EAP Services are available at any time by calling 1.800.765.3277. You may also wish to visit the BHS web site to access online resources. The username to access the site is UBALT.
The EAP Session
The EAP counseling process is about providing an easily accessible, safe and confidential means for identifying problems and resolving them. BHS offers initial assessment, short-term counseling, referral services and follow-up services.
Common Issues Addressed
- Stress Management
- Family Problems
- Child Care/Parenting
- Substance Abuse Issues
- Marital/Relational
- Legal/Financial Concerns
- Grief/Loss
- Work–Related Issues
- Communication
- Time Management
EAP Services are Confidential
Employees who bring their problems to the EAP are treated under the same policy of confidentiality that a doctor has with a patient. Information about an employee’s problems cannot be released without the written permission of the employee.
When I Call the EAP
After calling 1.800.765.3277, you will be immediately connected to a “Care Coordinator” – a Master’s level licensed counselor ready to assist you. The Care Coordinator will assess the problem, assist with any emergencies, and connect you to the appropriate resources. The Care Coordinator then becomes your personal point of contact and will keep in touch to ensure you are satisfied with all services provided.
The Cost of the EAP
The EAP service is a free benefit provided and paid for by UB. If additional help is needed, the employee’s health insurance plan may cover a portion of the costs.
Legal and Financial Consultation
Employees and their household members are also entitled to a free 30-minute phone consultation with an attorney per separate issue per year and a free one-hour phone consultation with a financial advisor per separate issue per year.
Online Resources
Wellness resources and health tips are also available via the BHS website. User name is UBALT.
For additional information, please contact the Office of Human Resources.