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The Office of Technology Services (OTS) will support the mission of the University by providing, facilitating and enabling effective solutions, services and support through leadership, expertise, collaboration and excellent customer service.


In support of the University of Baltimore's commitment to become a living-learning laboratory at the center of the Baltimore renaissance, OTS will hold itself accountable to enable the teaching and learning experience of the community by:

  • Listening to the customers;
  • Providing dependable, reliable, and stable access to technology services;
  • Interactively communicating within and outside the UB community to deliver responsive services that meet the customers' need at the times they are needed;
  • Demonstrating integrity by implementing quality OTS internal policies, procedures, standards, performance measures, and documentation to ensure the consistent delivery of high quality services; and
  • Ensuring accuracy of data and currency of technologies.

The OTS Annual Plan outlines the department's efforts in support of this mission and in support of UB's strategic goals. 

OTS Organization

  • Office of the CIO

    • Project portfolio management
    • Planning and strategic direction
    • Budget oversight
    • Divisional human resources management
  • Call Center and Desktop Support

    • Campus desktop and printer support
    • Remote end user support
  • Instructional Technology, Facilities and Support

  • Technical Services

    • Infrastructure management
    • Server operations and administration
    • Network management
    • Telecommunications
  • Application Development and Database Services

    • ERP development and support
    • Enterprise application portfolio support
    • Web-based application development
    • Database services
  • Enterprise Services and Security

    • Enterprise architecture and planning
    • Computer security incident response
    • Intrusion detection
    • Audit program
    • Centralized log management
Last Published 8/11/16