This page provides information about phone costs, changing features, and using the phone and voice mail. If you need assistance, please contact the OTS Call Center.
IP phones are the standard office phone at UB. Their connection goes through the Internet, using a UB network jack. It can share the jack used for your computer's network connection.
There are two models available:
Analog phones are allowed only in special circumstances. Analog lines are used only for fax machines, older Polycom conference phone models, internal-only lines, emergency phones, and panic buttons.
Polycom Speakerphones are used for conference calls. IP Polycom sets are the standard conference phone on campus, providing better voice clarity than analog. You can purchase an IP Polycom or reserve one for a single-use through the OTS Call Center. If necessary, you can use a Nortel 1100 series as a conference speakerphone for up to 3 participants.
Simply dial x5900 from an on-campus phone (or 410.837.5900 from off-campus) and say the first and last name of the person you’d like to call. If you don’t know the person’s name, you can say the department name, such as “Human Resources.”
Please note that some office names might not be easily recognizable at first. Contact the OTS Call Center (410.837.6262 or firstname.lastname@example.org) to report any discrepancies within the new system.
The system will attempt to confirm the name of the intended party by repeating the name.
If the system is having trouble recognizing the name, you will be transferred to an operator.
This section addresses processes and charges incurred when activating a new phone line and obtaining a new phone. Click here if you need information about moving a phone to a location with an existing connection, as in the case of swapping an office.
The installation of a new phone may require a new cable, jack, license, and equipment, depending on what was previously installed in the new phone's location.
You are encouraged to contact OTS well in advance of any office moves or construction. Working with OTS ahead of time will ensure your phones and computers will be online as soon as possible after your move.
The price chart below provides the itemized list of charges for activation, cabling, and phone sets. The final cost of a new installation will depend on the location and type of activation. You can request an estimate before ordering the work. Before you make the call or send an e-mail request, you’ll want think about these questions:
IP Phone License
IP Phone: Line & Network Jack Activation
Analog Line Activation for Faxing
Analog Line Activation (non-fax)
Network Jack Activation
Cable installation (Duplex Wire Pull)
Cable installation (Quad Wire Pull)
Nortel IP phone 1120E*
Nortel IP Phone 1140E*
Nortel IP Expansion Module for IP phone*
Analog wall phone
*Nortel IP Phones come with a one year warranty.
** Help Desk IP phones require a separate purchase of headphones. Headphones can be purchased directly from a certified vendor, such as Plantronics.
Moving a phone from one office or building into another with an active jack is generally straightforward. If the jack in your new location has been activated for a phone line, that jack will be available for your use without additional fees. Costs may be encumbered under the following situations:
OTS can help you determine what you'll need for the move. Contact the OTS Call Center at least seven days before your move to update your location.
Organizations are billed for outbound calls at the rates listed below. Verizon bills the University monthly. The Verizon bills are processed by OTS, who determines which charges each department has incurred. Those parsed bills are then distributed to the organizations.
Rates are subject to change based on vendor contract.
Calls made to
Charge per Call
Local Calls (Baltimore & Vicinity)
$0.11 per call
All other calls within Maryland
$0.07 per min
Long distance calls within the U.S.
$0.06 per min
Varies by country
411 calls in Maryland
$0.95 per call
411 calls outside of Maryland
$1.50 per call
Blackberry phones, iPhones and Windows Mobile devices can be configured to connect to UB e-mail. More details.
Note: Blackberry Enterprise Service (BES) will no longer be available after 12/31/13.
Optional equipment such as headphones or longer cords for the handset can be purchased directly from vendors. Plantronics provides a variety of phone accessories.