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UB is committed to providing an environment conducive to students’ learning and pursuit of their educational goals. Student inquiries and concerns about services, a business process, or other elements of a student’s UB experience may be addressed informally through, for example, communication with staff or faculty member associated with a service or academic program. Suggestions for improvements may also be made through these channels.

UB policies and procedures are in place to address student complaints should they arise. A complaint here is defined as a grievance for which a student seeks resolution and that prompts a documented formal procedure. Certain complaints have specific processes and points of contact (for example, sexual misconduct or grade complaints). All students admitted to UB are expected to follow UB policies and procedures, including those related to the code of conduct. More information may be found at the following locations on the UB website:

The general UB student complaint process addresses complaints not covered by other specific policies.

UB, a public university and constituent institution of the University System of Maryland (USM), is regionally accredited by the Middle States Commission on Higher Education (MSCHE), 3624 Market St., Philadelphia PA  19104; (267) 284-5000. The US Department of Education and the Council for Higher Education accreditation recognize MSCHE as an accrediting body for higher education. MSCHE has a policy posted on its website regarding student complaints. UB’s current MSCHE Statement of Accreditation Status is posted on the MSHCE website. UB’s Accreditation web page provides information on specialized accreditations.

UB academic degree and certificate programs are approved by the Maryland Higher Education Commission (MHEC), which has a process for handling student complaints, including those from out-of-state online students.  Maryland is a member of the State Authorization Reciprocity Agreement (SARA), as is UB.

Distance Learning and Federal Student Complaint Regulations

Federal law requires colleges and universities to provide accreditation information for the institution and contact information for each state’s student complaint process. Information on the agency contacts for complaint processes can be found through the links below. Note that agencies may require students to exhaust institution-specific processes before they will act. For distance education complaints about institutions based in a state that is not the student’s home state, students may use also SARA to address complaints after they exhaust institutional procedures.

State

Agency

Alabama

Alabama Commission on Higher Education

http://www.ache.state.al.us/Content/Departments/NRI/NRI.aspx (click on Student Complaint Contacts)

Alaska

Alaska Commission on Postsecondary Education

Arizona

https://ppse.az.gov/complaint

Arkansas

Arkansas Dept. of Higher Education
 http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form

California

Complaint Process

Colorado

Colorado Department of Higher Education Complaint Process

Connecticut

Connecticut Office of Higher Education Complaint Process

Delaware

Delaware Department of Education

District of Columbia

Higher Education Licensure Commission
http://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Florida

Florida Department of Education http://www.fldoe.org/policy/cie/contact-us.stml

Georgia

Complaint Process

Hawaii

Hawaii Post-secondary Education Authorization Program http://cca.hawaii.gov/hpeap/hpeap-sara-complaint-process/

Idaho

 https://boardofed.idaho.gov/priv_col_univ/student_complaint.asp; for certain practices, complaints would go to the Office of the Attorney General, Division of Consumer Protection

Illinois

Illinois Board of Higher Education
http://www.ibhe.state.il.us/consumerinfo/complaint.htm

Indiana

Complaint Process Indiana Commission for Higher Education

Iowa

Complaint Process

Kansas

Complaint Process

Kentucky

Kentucky Council on Postsecondary Education

Louisiana

State of Louisiana Board of Regents

Maine

State of Maine, Department of Education

Maryland

Maryland Higher Education Commission

Massachusetts

Complaint Process Massachusetts Department of Higher Education

Michigan

Michigan Department of Education

Minnesota

Complaint Process

Mississippi

Mississippi Board of Trustees of State Institutions of Higher Learning

Missouri


Missouri Department of Higher Education

Montana

Montana University System

Nebraska

Nebraska Coordinating Commission for Postsecondary Education for process; contact information at https://ccpe.nebraska.gov/contact-us

Nevada

Complaint Process Nevada Commission on Postsecondary Education

New Hampshire

Complaints regarding non-compliance with agency New Hampshire Code of Administrative Rules, made to Executive Director of the Commission.
New Hampshire Postsecondary Education Commission

New Jersey

State of New Jersey Commission on Higher Education

New Mexico

New Mexico Higher Education Department

New York

Complaint Process New York State (NYSED) Office of Higher Education

North Carolina

If the complaint cannot be resolved after exhausting the institution's grievance procedure, the student may file a complaint with the following office: Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515-2688, telephone (919) 962-4558. The student may contact UNC General Administration for further details.
The Board of Governors, The University of North Carolina

North Dakota

North Dakota State Board of Higher Education
https://www.ndus.edu/system/state-authorization/

Ohio

The Ohio Board of Regents

Oklahoma

Oklahoma State Regents for Higher Education

Oregon

Oregon Student Assistance Commission, Office of Degree Authorization

Pennsylvania

Pennsylvania Department of Education

Rhode Island

Rhode Island Board of Governors for Higher Education

South Carolina

South Carolina Commission on Higher Education Complaint Process

South Dakota

South Dakota Board of Regents

https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Pages/default.aspx

Tennessee

Tennessee Higher Education Commission http://www.tn.gov/thec/article/consumer-services

Texas

Texas Higher Education Coordinating Board
http://www.thecb.state.tx.us/index.cfm?objectid=C9BD55D4-C5A3-4BC6-9A0DF17F467F4AE9

Utah

Complaint Process – Utah Consumer Protection Agency

Vermont

State of Vermont, Department of Education

Virginia

State Council of Higher Education for Virginia - http://www.schev.edu/index/students-and-parents/resources/student-complaints

Washington

http://www.wsac.wa.gov/student-complaints

West Virginia

West Virginia Higher Education Policy Commission - http://www.wvhepc.edu/wp-content/uploads/2014/06/Student-Complaint-Process-revised-3.pdf

Wisconsin

State of Wisconsin Educational Approval Board Wisconsin Complaint Process

Wyoming

http://edu.wyoming.gov/downloads/schools/student-complaint-form.pdf

If the complaint involves an issue relative to authorization, the Wyoming Department of Education contacts the institution to ensure that the institution is compliant with Wyoming State law. For complaints not related to authorization, the complainant is encouraged to try to resolve the issue through their institution's formal grievance procedures. Depending on the nature of the complaint, the complainant may also be referred to the Consumer Protection Division of the Wyoming Attorney General's Office. Please contact the Wyoming Department of Education at 307-777-6210.

Last Published 5/15/17