Troubleshooting for Textbook Ordering
BNC Virtual is the online textbook vendor, and the service is fully functional with FREE shipping during COVID-19. Order textbooks online here , and read instructions here . Barnes & Noble still operates the Hive campus store on the first floor of the Student Center with apparel, computers, school supplies, snacks, and coffee; the physical store is closed until further notice during COVID-19, and the online store is fully operational here.
There is a difference between Textbook Credit and Campus Store Credit.
There is a difference between the types of “credit” available at the Student Portal. Textbook/bookstore credit is used only online at the BNC Virtual textbook purchase site to buy textbooks. Campus Store Credit is also available through the student portal but is spent only at the Hive campus store online or in the Student Center for course packets, school supplies, computers, and other items. Both are available about 24 business hours after you apply. Check here for questions .
The Student Portal showed an error message for Textbook or Campus Store Credit.
If the Student Portal gives an error message when you attempt to apply for textbook/bookstore credit and or Campus Store Credit, email email@example.com for assistance.
Additional credit is needed to buy a computer.
Email firstname.lastname@example.org for assistance in arranging more credit.
Credit will be available to use in about 24 business hours.
You can pay for textbooks, and shipping to home or work using financial aid by first applying for textbook/bookstore credit on the student portal. The credit will be available in about 24 business hours. When the credit is available, click the blue button “Use It Here” on the top of the textbook ordering page.
Use Price Match if you found a less expensive book.
Easy steps to find your books at BNC Virtual's web site.
1) Select the first left-hand menu item at www.ubalt.edu/bookstore which is “Order Textbooks”.
2) Then, on the “Getting Started” page shown below, enter your course numbers and sections in the box on the right side, and click the course name to select it. (Click the X to remove the course.)
3) Once your courses are displayed on the screen, click the blue arrow at the bottom right to see your textbooks. It’s easier to select all courses, then “View Your Materials”.
4) Select your books among the options, choosing to ship, and check out. The link to pay with textbook/bookstore credit is a blue button “Use It Here” at the top of the page.
When you find your classes, these are the textbook status messages you may see:
The title and picture of the assigned textbook, and the textbook format options available. The system will not allow duplicate titles to be purchased.
Explanations of textbook messages on the BNC Virtual website:
“No textbook required” indicates the professor has not assigned a textbook. Your professor and or the course syllabus will indicate what materials may be needed.
“Textbook to be announced” This may mean there are other materials the professor will announce in class or there has been a delay in the ordering process.“Temporarily out of stock” indicates the vendor has no books in stock. Place an order; the vendor will then buy more books from the pusblisher.
“Materials available at a later time” indicates the textbook is on order. Check back shortly.
Materials available in the “Campus Store” or “School Store” indicates the materials are in course packet form. Course packets are for sale in the Hive campus store on the first floor of the Student Center.