Concerned about someone? We can help.
If you notice someone who might need assistance please let us know by completing the Referral Form. We're here to help.
Compass Referral Form
Compass Case Management
Compass Case Management works with University of Baltimore Students to help them identify supports and resources both on and off campus.
Through this program, the Clinical Case Manager (CCM) works with students to learn about their aspirations, goals, and the barriers that are currently affecting their progress. From there, the CCM will assist the student in creating a unique Student Success Plan to help them achieve their goals.
It is important to note, although the Clinical Case Manager is a licensed mental health professional, they do not provide counseling or therapy. Rather, all therapy and counseling requests are referred to the Student Assistance Program that is provided by UBalt’s partner, BHS.
Services offered through the Compass Case Management Program include, but are not limited to:
- Referrals to the Student Assistance Program,
- Referrals to on-campus resources and supports,
- Assessment of needs,
- Referral for mental wellness or behavioral health concerns,
- Follow-up during and after hospitalization or medical leave of absence,
- Health and safety referrals, and
- Help managing complex medical needs and crisis management.
Signs of Concern or Need
If you feel that either yourself or someone else is in imminent danger of hurting themselves or others, please call 911. If you are on UBalt’s campus, you may dial #4444 from your cell to contact UBPD (410.837.4444)
If you feel that either someone you know or you are experiencing stress or are struggling academically, you may complete the Compass form above, and someone from the office will contact you within 72 hours. Even if you’re not sure, it is ok to make a referral or to reach out for help.
Signs of distress can look different for each person, but here are a few commonly known indicators of distress:
Disruptions in the classroom
Noticeable changes in their physical appearance, hygiene, weight gain or loss
Self-disclosure of personal distress (e.g family problems, financial difficulties, assault, legal troubles
Verbal, written, or implied references to suicide, homicide, or assaulting behavior
Difficulty concentrating in class
Unusual or uncharacteristic behavior indicating loss of contact with reality
Unusual or disproportionate emotional response to events
Unprovoked anger or hostility/physical violence (e.g. shoving, grabbing, assaulting, or use of a weapon)
Significant changes in attendance
Visibly intoxicated or smelling of alcohol or marijuana
Excessive tearfulness or sudden panic reactions
Stalking or harassing
Disturbing content in writing, discussion boards, or class presentations
Observable signs of injury (e.g., facial bruising or cuts)
Verbal abuse (e.g. taunting, intimidation,)
Communicating threats/ disturbing comments via email, correspondence, texting or phone calls.
Information adapted from the University of Pennsylvania Red Folder
How to make a referral for Clinical Case Management?
To refer yourself or another student to the CCM, complete the online COMPASS referral form. Referrals can be made 24 hours a day, but will only be answered when the Clinical Case Manager is in the office.
If you think that you or someone you know is in immediate need of help, you can call 911, the UBPD 410.837.4444 (#4444 from your cell if you’re on campus), or the 24/7 Student Assistance Program Confidential Hotline at 1.800.327.2251.
What happens after I make a referral?
The Clinical Case Manager will make initial contact with the referred student. If the referral is made over the weekend, the CCM will contact the student upon returning to the office.
The Clinical case manager will work with the student to identify current needs, supports, and resources. During the initial meeting, the CCM and the student will create a Student Success Plan to help outline the path to achieving their goals.
Important to note:
- A student’s relationship with this office is protected by the Family Educational Rights and Privacy Act (FERPA). Without the student’s expressed consent, we are limited in what we can discuss regarding student-specific information (Please see exceptions outlined in Confidentiality and Privacy section below).
- Situations involving an alleged threat of harm to self will typically result in a referral to a local emergency provider
- There is no time limit or deadline for resolution. A student’s relationship with the office lasts as long as needed for the student to be successful.
Confidentiality and Privacy
The utmost care will be taken with all information that is shared with the Clinical Case Manager and the Office of Student Support. Only when sharing of information is required by law as described below or may prove beneficial by connecting the student with resources within the University or broader community will it be considered. In these instances, every effort will be made to partner with the student in the decision-making process where possible. The information shared is governed by the Family Educational Rights and Privacy Act (FERPA).
Additionally, information shared as part of the intake with the Clinical Case Manager may be shared with the Student Assistance Program if deemed necessary by the Clinical Case Manager. Once the information is shared with the Student Assistance Program it becomes protected under the Health Insurance Portability and Accountability Act (HIPAA). In which case, any information shared with the Student Assistance Program cannot be shared without the student’s permission unless there is:
- An imminent threat to the safety of self or others
- An imminent risk of self-harm to self or others
- Any reportable abuse/neglect of a child or a vulnerable adult
For questions, please contact Tony DuLaney, Clinical Case Manager, at firstname.lastname@example.org or 410.837.5159.