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Assistant Bursar
Office of the Bursar
Vacancy number 301410
Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 09/21/23 Closes: 11/06/23
Salary: $63,000-$73,000
• excellent tuition remission benefits
• outstanding health benefits plans and rates
• at least 11 paid holidays each year
• 40 days of annual, personal, and sick leave each year, including 20+ annual leave days
• great retirement plans
Serving in the Office of the Bursar, in Financial Planning and Operations, a subdivision of Administration and Finance, the Assistant Bursar is a professional position provides direct support to the University Bursar in the effective and efficient handing of student accounts receivables, third party accounts, cash management, critical reporting as well as backup leadership in the absence of the Bursar. The position’s responsibilities include providing guidance in the execution of key business transactions and direct supervision for student refund specialist and institutional cashier. This position guides and supports the refund specialist and cashier in the triaging and resolving of system related issues impacting the daily operational of the staff and unit. This position provides end user training to direct report positions, including maintaining testing scripts, functional documentation, and support. Partner with the Compliance Analysts to develop business requirements, basic configuration documents, test plans and cases and implementation documents for new system functionality or technology initiatives. This position makes strategic recommendations to the Bursar on new service opportunities and business process improvements related to Office of the Bursar.
We look forward to receiving your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy. Please save your required cover letter and resume as one document (please make the file name short and without spaces or special characters) and attach it in the resume location. To apply, visit http://www.ubalt.edu/candidate_gateway/erecruit.html. Additional instructions below.
Key Functions/Responsibilities/Tasks:
Electronic Refund functional owner - Provide the subsequent review and approval of student account refunds, on the day after the refund transaction is processed, to assure the refund is still valid. Perform communication to students for tracking refunds, upload State General Account Division Transmittals via Ebooks, address Transact Campus Direct Deposit File imports, manage all Rstar system engagement and documentation related to reissue, recovery, and non-traditional student refunds (international, etc.). Maintains a strong relationship with GAD, State Banking Services and the UBalt accounts payables team. Manage the continual engagement/communication and maintenance of undeliverable funds & warrant report (unclaimed property) between students, Office of Financial Aid, and Office of the Comptroller.
Cash Handling functional owner - Supervise daily reconciliation of currency and transactions, which includes but is not limited to, cashiering transactions and manual adjustments, made to student accounts, student refunds processed, Cashnet transactions, and transactions between the UBalt Student Finance and Finance Systems. Serve as the departmental liaison to business owners for various operational charges posted to student accounts. (Examples are: Parking, Tuition Waivers, Library fines, Lost technology, student wire transfers and seat deposits but this is not an exhaustive list.) Serve as the institutional business unit representative for the Brinks Courier Service agreement.
Data & System Integrity - Participate in testing, implementation, and updates to tuition calculation initiatives, item type maintenance, refund adjustment calendars, due date calendars, website updates. Oversee and track testing by direct reports. Develop end user documentation and provide training programs and materials using a combined understanding of the system capabilities and institutional needs.
Management and Supervision of Team - Supervise, train, and evaluate two (2) direct reports and federal work-study students. In the absence of the Bursar, supervise all staff. Establish a world-class customer service standard for the team relative to student transactions. As needed, recommend improvements to the service standard. Create, improve, and uphold Office of the Bursar policies and procedures; train Bursar staff and Enrollment Management colleagues on policy updates, while ensuring compliance with the appropriate USM, State of Maryland and federal regulations.
Required Education:
Bachelor’s degree in Accounting, Finance, Business, or a related field.
Required Experience:
3 years’ experience in Accounts Receivable, Accounting, Customer Services, Student Services and/or related experience. Experience handling student or customer payment, accounts and/or collections with a professional customer focus.
Preferred Education:
MBA or Master’s degree in a Business or related field.
Preferred Experience:
Experience with the Oracle PeopleSoft Campus Solutions student finance module in a public 4-year higher education institution. Experience documenting business and reconciliation processes.
Required Knowledge, Skills, and Abilities:
A strong working knowledge of the policies and procedures pertaining to student account receivables in a public university, including an understanding of accounting and auditing principles related to accounts receivable, cash handling and revenue. A clear competency of Payment Card Industry data security standards, the Family Education Rights and Privacy Act (FERPA) related to confidentiality of student documents and FTC red flag rules to prevent identify theft. Knowledge of federal, state, institutional and Board of Regents polices and regulations as it pertains to compliance, due diligence, and auditing of delinquent accounts. Daily, this position is required to exercise initiative, make sound decisions related to state and federal polices and University and University System of Maryland (USM) policies and procedures.
A general working knowledge of an ERP system or environment and intermediate skill level using Microsoft Excel.
An aptitude to evaluate and recommend process and procedure improvement which maximize operational resources.
Ability to establish and achieve goals, priorities, and timelines for self. The ability to present (orally or in writing) complex financial and system issues to non-financial/non-system (IT) constituents. Ability to perform professionally, employing inherent customer service strategies, exercising judgment, discretion, diplomacy, and confidentiality. This position works independently performing high touch customer service under limited supervision.
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
We appreciate your interest in our recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html to apply.
We need to receive your electronic application in our system by the vacancy closing date in order to consider you for the vacancy. Information follows about submitting the electronic application and attaching your required cover letter and resume.
Applicant Instructions: Using Candidate Gateway to View and Apply for UBalt Vacancies
The Candidate Gateway system serves as your connection to The University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UBalt’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.
Please read and print the information below before you apply, and refer to it as you enter your application.
NAVIGATION
A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD
Before you apply:
• Save one PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.
When you apply:
•In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
•Then, click “Upload” to attach it.
•Click “Continue” to continue the application process.
B - ENTER DATA ON THE FOLLOWING PAGES:
Each page shows this display:
Previous Save Submit Close Application Careers Home NEXT
above and below the required data for the four categories shown above.
Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.
1. Current and Prior Employment/Work Experience:
•Enter employment information relevant to your position of interest.
•You can use the first day of the month wherever dates are required.
•After you enter your work experience, click “Save,” then click “Next.”
2. Education/Education History and References:
•Use the dropdown to enter your highest education level. Entering this information is required.
•Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
•For country, enter USA or click the hourglass to select another country.
•You can use the first day of the month wherever dates are required.
•Click the plus sign to the left of "References" to enter three professional references.
•After you enter your education information and references, click “Save,” then click “Next.”
3. How did you find out about us/how did you find out about the job?
•After you enter this information, click “Save,” then click “Next.”
4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.
C – SUBMIT ONLINE APPLICATION
To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:
My Applications
Thank you for your interest in employment at The University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.
Questions/Help
If you have trouble viewing our job postings or applying for the vacancy, contact ubhrcareers@ubalt.edu for assistance.
TO APPLY:
External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html and click the external applicant link to apply.
Internal applicants (students taking classes at UBalt and current employees) with login and password for MyUBalt: use the internal applicant link, log into MyUBalt, then click the “View or Apply for Job Positions” link on the left.
http://www.ubalt.edu/hr
•Never use the browser “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
•To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
•Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.