Assistant Professor of Information Systems
Education
Ph.D., University of Wisconsin-Milwaukee
M.S., City University of Hong Kong
B.S., Macao Polytechnic University (MPU)
Cong Zhang is an Assistant Professor of Information Systems at the Merrick School of Business, University of Baltimore. He received his Ph.D. in Management Information Systems from the University of Wisconsin-Milwaukee. His research interests are online customer reviews, health informatics, ontology modeling, and sharing economy.
Business Intelligence and Analytics, Data Mining, Online Word of Mouth, Healthcare Informatics, Sharing Economy
Business Intelligence and Analytics, Management Information Systems, Machine Learning, Artificial Intelligence, Big Data, Data Visualization, Data Warehousing
Conference Proceedings
Aggarwal, A. K., Zhang, C., Fowler, D. C., ., & . (2024). Information Literacy:ChatGPT, library or the Internet?. Decision Science Institute (DSI).
Magazine/Trade Publication
Zhang, C. (2021). The Role of National Culture Values and Trust in Online Sharing Hospitality Platform Acceptance. Journal of Global Information Management.
Aggarwal, A. K., Zhang, C., & Fowler, D. C. 2025 Northeast Decision Science Institute Annual Conference, "Learning from Experience: A ChatGPT application in a classroom," Hershey, PA. (2025).
Aggarwal, A. K., & Zhang, C. 2024 DSI Annual Conference, "Search a Function of the Subject. ChapGPT, Library, or Internet?," Phoenix, AZ. (2024).
Aggarwal, A. K., & Zhang, C. SEINFORMS, "Challenges and Opportunities of Generative AI in Education," Myrtle Beach, South Carolina. (2024).
Zhang, C. International Conference on Information Systems (ICIS), "Implementing Aspect-Based Sentiment Analysis for Patient Reviews.”," (2023).
Aggarwal, A. K., & Zhang, C. Decision Sciences Institute Annual Conference, "Opportunities and Challenges of ChatGPT in Academia.”," (2023).
Aggarwal, A. K., & Zhang, C. Northeast Decision Sciences Institute, "Visual Business Intelligence Implementation in the Curriculum," Decision Sciences Institute, Washington DC. (2023).
Extra Credit: How Artificial Intelligence Can Support, But Not Replace Your Work: (2024).
Fast Pitch: Meet the new Information Systems Professor: (2022).
"A Sociotechnical Theory of Competitive Advantage through Human-AI Collaborative Strategic Decision Making" (Writing Results)
An output from sabbatical; Preparing for special issue of Strategy Science (tier 3) journal.
"Acquired Goodwill and Human Capital" (Writing Results)
"Data Analytics - a Story-Building Approach Using Digital Forensics"
"Does the Quality of Healthcare Operations Influence a Hospital’s Online Reputation? The Role of Care Transition, Timely Care, and Reviewer Knowledge" (Writing Results)
"Dummying of Students? From the Internet to ChatGPT"
"Functional Competency and Herding in Groups: A Case Study"
"The Influence of Cyber Breach on Hospital Medical Quality and Financial Performance" (Writing Results)
"The Influence of Hospital Medical Performance and Review Content on Online Ratings" (Writing Results)