Merrick School of Business
Professor of Management
Education
Ph.D., College of Business, University of North Texas
M.B.A., Lamar University
B.B.A., University of Houston
Dr. Milbourn is a Professor of Management and has been teaching at UB since 1975. His teaching interests are in the areas of Organizational Behavior, General Management and Business Strategy. His research interesta include Attitudes, Customer Service, Organization Behavior and in Business Strategy.
Attitudes Customer Service Organization Behavior Business Strategy
Organizational Behavior General Management Business Strategy Human Resources
"How to Teaching Service Culture Consulting To Business School Students" (On-Going)
Like several others I have published, this article will focus prescribing a method of teaching an important topic in quality service area.