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Financial Aid Tech Analyst

Financial Aid Office

Vacancy Number 300796

Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 06/06/17     Closes: 07/27/17

Salary: $50,500- $68,600

Reporting to the Executive Director of Financial Aid, this position has primary responsibility to ensure quality student service, to support the Office of Financial Aid and to deliver student enrollment services in a timely, efficient, accurate and professional manner to a diverse constituency.  This position supports all aspects of Financial Aid operations and processing including managing and overseeing the Perkins loan program in partnership with our loan servicer, Campus Partners.  Ensures business processes flow smoothly within and between offices, and that customer service expectations are met.

Key Functions/Responsibilities/Tasks
Support Office of Financial Aid operations and enrollment management technology.  Write and run queries and reports that are necessary to successfully administer the federal aid programs.  Act as the expert resource on federal aid programs for Office of Financial Aid staff.  Consult with other Program Managers and OFA senior management regarding policies, trends, and interpretation of data and program needs.  Collaborate with Executive Director of Financial Aid on prepping, scanning, and linking financial aid documentation.  Run a multitude of system processes on a daily basis to facilitate the lifecycle of a Financial Aid student from application to disbursement.  Monitor Student Aid Internet Gateway (SAIG) mailbox and importing and exporting files to Common Origination and Disbursement (COD), Central Processing System (CPS), and National Student Loan Data System (NSLDS).  Update EdConnect software for all Financial Aid end users.  Load all Student Financial Aid Applications (Free Application for Federal Student aid, FAFSA), Loan (Stafford Direct Lending), Pell, Master Promissory Notes (MPN), and Entrance Interviews (EI).  Run reports from COD website and awarding PLUS loans to students Financial Aid award.  Monitor daily student disbursements and serving as liaison with Bursar in regards to these disbursements.  Responsible for error identification and troubleshooting of Financial Aid Data and staff identified issues.  Award tuition remission on student’s Financial Aid award.  Lead tester and liaison for PeopleSoft 9.0 Bundle Implementations for Financial Aid.

Implement technological solutions for all aspects of federal student aid program funds (Title IV) that include Direct Loans, Perkins Loans, College Work-Study, Pell Grant, and others as may be developed.  Monitor award activity; ensure accuracy of awards, adjustments and disbursements.  Collaborate with the Director of Operations to develop and document procedures for federal program management and administration in accordance with federal guidelines.  Reconcile accounts monthly, quarterly and annually.  Coordinate with the Federal Department of Education and DL Servicing Center.  Coordinate with other UB Administrative Offices including the Office of Student Employment, Bursar/Student Accounts Office, Comptroller and Budget offices, and Office of Information Technology.

Coordinate with other institutions in regards to student conflicts concerning federal aid programs.  Coordinate with local, regional, and national financial aid administrator organizations.  Responsible for certification and quarterly reconciliation of alternative loans.  Coordinate with ELM resources and all loan lenders associated with alternative loan processes.  Collaborate with Director of Counseling in FA to ensure accurate and timely communications to all students with regard to all federal aid programs.
Serve as Perkins Loan program manager.  Oversee the exit interview process (new to UB – previously not done and cited as an audit exception).  Manage the online file transmissions of graduation applicants, LTHT reports, other non-routine updates.  Educate FA staff on loan repayment information.  Ensure timely and accurate notifications to student regarding their loan status.

Required Education and Experience
Education:  Baccalaureate degree in Accounting, Finance, Business or related discipline.
Experience:  Five years experience in Financial Aid in higher education.

Preferred Education and Experience
Experience:  Project management.  PeopleSoft systems in higher education in a public 4-year institution

Required Knowledge, Skills and Abilities
Knowledge of Title IV financial aid programs and COD interface.  Strong analytical and problem solving skills.  Ability to detect errors or inconsistent data.  Strong communication skills.  ERP technical experience; patch/fix testing, process and problem resolution.  Exceptional organizational skills.  Excellent written, oral and electronic communication skill.  Ability to manage multiple tasks.  Ability to deal with sensitive financial matters related to student enrollment.


The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

We appreciate your interest in our recruitment. Please review the information below before you visit to apply.
We need to receive your electronic application in our system by the vacancy closing date in order to consider you for the vacancy.  Information follows about submitting the electronic application and attaching your cover letter and resume.

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The Candidate Gateway system serves as your connection to the University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UB’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.

Please read and print the information below before you apply, and refer to it as you enter your application.


Before you apply:

  • Save a single PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.

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  • In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
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My Applications
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UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

The University of Baltimore ("UB" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices.

Last Published 10/2/15