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Senior Technology Media/AV Support Specialist
Office of Technology Services
Vacancy Number 301143
Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 07/01/21 Closes: Open Until Filled
Salary: $58,000 - $59,977
In August 2021, we stopped accepting applications and removed this position from our current vacancies website.
• excellent tuition remission benefits
• outstanding health benefits plans and rates
• at least 11 paid holidays each year
• 40 days of annual, personal, and sick leave each year, including 20+ annual leave days
• great retirement plans
The Senior Technology Media/AV Support Specialist serves as the technical expert for instructional technologies at The University of Baltimore, in support of an exceptional educational experience for the campus community and external clients on campus. The position oversees and advocates for technologies aligned with curriculum and university standards. It provides technology support, maintenance, consultation and recommendations about future planning and development of resources. Under guidance from the Manager of Media and Classroom Services, this role develops and implements strategies to enhance academic technology. They will ensure that decisions comply with defined IT policies and standards to ensure these technologies are meeting the needs of the campus community. In conjunction with the manager, this position coordinates with each college to determine the needs of the faculty and students and engages with them to forecast possible future technological needs.
We look forward to receiving your required electronic application with a cover letter and resume and learning about your interest in and qualifications for our vacancy. Please save your required cover letter and resume as one document and attach it in the resume location.
Responsibilities
Technology Management and Administration: Oversees, recommends, and assists in the development and implementation of relevant strategies, technologies, documentation and training for UBalt community.
• Maintains OTS and campus standards for technology implemented into classrooms as well as conference and other academic spaces on campus.
• Assists with the planning and helps organize the operation of information technologies and areas.
• Ensures that classrooms, conference spaces, portable technology, software, and hardware application are functional and operational.
• Maintains and updates the appropriate firmware and applications.
• Oversee the development and implements appropriate software or hardware technology in support classes and events on campus.
• Verifies that all technology spaces’ components operate in compliance with OTS and UBalt standards on campus.
• Ensures availability, stability, and security of the classroom, conference room equipment.
• Engages with faculty to keep informed of software and hardware changes as they relate to the classroom and lab needs.
• Communicates with faculty on current industry trends and partners with them for possible integration into the pedagogy.
• Supervises a team of student workers as they maintain learning spaces and implement learning technology initiatives
Facilities Operations: By leading a team of student workers, provides oversight of the daily operation of the office, classrooms, and labs in support of services, and equipment upkeep, in line with the department standards.
• Diagnoses classrooms, conference spaces, and lab technical problems, and determines steps necessary to produce a practical solution, minimizing facilities downtime.
• Develops, implements, and maintains the schedule of deliveries, support, repairs, and classes/events in coordination with the campus community.
• Provides assistance to faculty and students in understanding and using cutting-edge software and hardware technology.
• Maintains classrooms, conference spaces, and labs using the latest software and hardware technology.
• Performs routine preventive maintenance on hardware and software.
• Oversees classroom, conference, and lab operations to include: troubleshooting connectivity problems; hardware issues; assigning rights and access for web conferencing and lecture capture software; performing upgrades and programming changes to Crestron equipment as required.
• Reviews, tests, and prepares for changes in existing systems and analyzes modifications required by the installation of new hardware or software.
• Organizes and coordinates multiple service requests on campus and online.
• Maintains and troubleshoots the equipment hardware and software on campus and remotely online.
Confirms hardware and software patched and/or updated per vendor standards.
Technology Forecasting and Project Planning: Assists in the development of budgets and policies for labs and classrooms, in support of a facility and environment with a predictable upgrade process.
• Meets with University administrators and faculty to discuss equipment or software requirements, specifications, and costs and to make recommendations about the purchase of technology resources for the classrooms, conference spaces, and labs.
• Maintains knowledge of current technology by reading industry whitepapers, evaluating new product offerings, and attending seminars and training sessions.
• Participates in University committees, task forces, workgroups, etc. related to technology initiatives and activities.
Equipment Management and Documentation: Maintains inventory and licensing for all hardware and software, resulting in facilities that are compliant and thoroughly documented.
• Maintains the inventory of all classrooms, labs, and conference room hardware.
• Ensures technology documents/certificates, such as product registrations, replacement, and warranties, etc. are evaluated, updated, and processed.
• Confirms compliance with all software licensing agreements. Manage and safeguard software media and associated licenses and keep track of software versions.
• Manage technology equipment inventory and disposal of property no longer in use.
Required Qualifications
Education: Bachelor's Degree
Experience:
• Three years of progressively responsible related experience.
• Functional knowledge of multiple types of software: lecture capture (Panopto) and web conferencing software (ex. Zoom, Teams, WebEx, etc.).
• Knowledge of technology support in person, via the phone, or online.
• Demonstrated experience in the installation and troubleshooting of hardware components: Crestron touch panels, Crestron DMPS controllers, DSP (audio), etc.
• Knowledge of Microsoft Office 365 products and Adobe products.
• Ability to work evenings and weekends as needed for orientation, covering vacations and events, and project/lab/classroom needs.
Preferred Qualifications:
Education: Bachelor’s degree, preferably in Instructional Technology, or a related field
Experience:
• Experience providing instruction, training, or leading workshops on technology.
• Experience working in a higher education environment.
Required Knowledge, Skills, and Abilities:
This position requires an understanding of the policies and standards in place at The University of Baltimore, the ability to explain and provide training on technology concepts, and the ability to write clear and concise documentation. Critical thinking skills and excellent organizational and prioritization skills, including the ability to handle multiple tasks and job functions are essential for this role. Person in this role needs to have working knowledge of personal computer hardware and software. Ability to provide technical support for audio/visual equipment such as projector, LCD screens, DVD, Blu Ray, cameras, microphones, sound amplification equipment, lighting equipment, control processing equipment media control processors etc. AV production support for video, and audio file editing software. The usage of web conference software (Zoom, Teams and Panopto). Expert knowledge of components/cables etc. used to repair of classroom, lab and conference equipment on campus. Background with scheduling software and assignment tracking (EMS/Team Dynamix). Team player able to lead by example and help others prioritize daily tasks. Excellent customer service skills.
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
We appreciate your interest in our recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html to apply.
We need to receive your electronic application in our system by the vacancy closing date in order to consider you for the vacancy. Information follows about submitting the electronic application and attaching your required cover letter and resume.
Applicant Instructions: Using Candidate Gateway to View and Apply for UBalt Vacancies
The Candidate Gateway system serves as your connection to The University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UBalt’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.
Please read and print the information below before you apply, and refer to it as you enter your application.
NAVIGATION
A - COVER LETTER AND RESUME ATTACHMENT AND UPLOAD
Before you apply:
• Save one PDF or Word file with your cover letter, resume, and any additional information you would like to have considered.
When you apply:
•In Candidate Gateway: Click “Browse” to access the Word or PDF document you saved with all of your documents.
•Then, click “Upload” to attach it.
•Click “Continue” to continue the application process.
B - ENTER DATA ON THE FOLLOWING PAGES:
Each page shows this display:
Previous Save Submit Close Application Careers Home NEXT
above and below the required data for the four categories shown above.
Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the entire application process.
1. Current and Prior Employment/Work Experience:
•Enter employment information relevant to your position of interest.
•You can use the first day of the month wherever dates are required.
•After you enter your work experience, click “Save,” then click “Next.”
2. Education/Education History and References:
•Use the dropdown to enter your highest education level. Entering this information is required.
•Then, only college and university information is required. Click the plus sign to the left of the “Postsecondary Education” link to enter that information.
•For country, enter USA or click the hourglass to select another country.
•You can use the first day of the month wherever dates are required.
•Click the plus sign to the left of "References" to enter two professional references.
•After you enter your education information and references, click “Save,” then click “Next.”
3. How did you find out about us/how did you find out about the job?
•After you enter this information, click “Save,” then click “Next.”
4. Online Questionnaire/Application Questionnaire: Answer the questions requiring a yes or no response. After you answer them, click “Submit.” This leads you to the Submit Online Application page.
C – SUBMIT ONLINE APPLICATION
To apply for your selected job: When you reach the “Submit Online Application” page shown below, you must click “I agree to these terms” and then click the “Submit” button at the end of the screen. After you click “Submit,” then you will see this information at the top of your screen:
My Applications
Thank you for your interest in employment at The University of Baltimore. HR will process your application documents for the search committee’s consideration.
Note: This screen will also show additional information about the selection process and Office of Human Resources contact information.
Questions/Help
If you have trouble viewing our job postings or applying for the vacancy, contact ubhrcareers@ubalt.edu for assistance.
TO APPLY:
External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html and click the external applicant link to apply.
Internal applicants (students taking classes at UBalt and current employees) with login and password for MyUBalt: use the internal applicant link, log into MyUBalt, then click the “View or Apply for Job Positions” link on the left.
- Never use the Internet Explorer “Back” and “Forward” arrows to navigate. You will lose the information you have submitted.
- To navigate between pages, use the “Next,” “Previous,” and “Return to Previous Page” buttons.
- Use the “Save” button to save your information so you can return to it later and complete your application. Using “Save” does not complete the process to apply for a job opening.
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.