At The University of Baltimore, we provide knowledge that works. Get real-world career preparation and the hands-on experience employers demand at a fraction of the cost of other universities. Pick courses that fit your schedule and create an education tailored to your vision and needs. Welcome to UBalt!

 

Mission

The Office of Technology Services (OTS) will support the mission of the University by providing, facilitating and enabling effective solutions, services and support through leadership, expertise, collaboration and excellent customer service.

Vision

In support of the University of Baltimore's commitment to become a living-learning laboratory at the center of the Baltimore renaissance, OTS will hold itself accountable to enable the teaching and learning experience of the community by:

  • Listening to the customers;
  • Providing dependable, reliable, and stable access to technology services;
  • Interactively communicating within and outside the UBalt community to deliver responsive services that meet the customers' need at the times they are needed;
  • Demonstrating integrity by implementing quality OTS internal policies, procedures, standards, performance measures, and documentation to ensure the consistent delivery of high quality services
  • Ensuring accuracy of data and currency of technologies.

 

OTS Organization

 
  • Project portfolio management
  • Planning and strategic direction
  • Budget oversight
  • Divisional human resources management
  • Infrastructure management
  • Server operations and administration
  • Network management
  • Telecommunications
  • ERP development and support
  • Enterprise application portfolio support
  • Web-based application development
  • Database services
  • Enterprise architecture and planning
  • Computer security incident response
  • Intrusion detection
  • Audit program
  • Centralized log management
  • IT project management
  • Business analysis and process improvement
  • Work management solutions